Melanie Watson
Okeechobee
Summary
Dynamic manager with a proven track record at Dunkin Donuts, excelling in team leadership and customer satisfaction. Successfully enhanced performance through strategic coaching and training, while ensuring regulatory compliance. Skilled in project management and problem-solving, driving significant improvements in team efficiency and employee engagement.
Overview
2
2
years of professional experience
Work History
Manager
Dunkin Donuts
Okeechobee
10.2022 - Current
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership during times of organizational change or crisis situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
High School Diploma -
Okeechobee Highschool
Okeechobee, FL05-2017
Safe Serve Certificate - Occupational Health And Safety
Safe Serve
Okeechobee, FLSkills
- Team leadership
- Employee training
- Project management
- Customer satisfaction
- Performance evaluation
- Regulatory compliance
- Team building
- Coaching and mentoring
- Task delegation
- Problem-solving
- Documentation and reporting
- Goal setting
- Staff recruitment
- Decision-making
- Staff training
- Employee motivation
- Work flow planning
- Staff development
- Workforce training
- Customer service
- Inventory management
- Time management
- Communication skills
Timeline
Manager
Dunkin Donuts
10.2022 - Current
High School Diploma -
Okeechobee Highschool
Safe Serve Certificate - Occupational Health And Safety
Safe Serve