Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Melanie Wheeler

Lauderhill,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication skills, like being able to speak Spanish and English, as well as interpersonal skills for providing superior customer service.

Overview

1
1
year of professional experience

Work History

Sales Lead

Build-A-Bear
12.2022 - Current

Build-A-Bear is a fun store where people come in and build their own personalized stuffed animals. At Build a Bear, I work as a sales lead, which includes the responsibilities of opening and closing the store, handling customer service, managing the sales floor, assigning associates to locations, modeling correct behaviors, and enhancing the guest's experience while achieving the store's sales goals. My first day at Build-A-Bear was in December 2022. By May 2023, I had been promoted to sales lead, a job I still hold today.

Manager

Queen Of Everything
05.2022 - Current

Queen of Everything is a modeling and beauty pageant company. As the Queen of Everything manager, some of my duties are to organize and email our clients, plan pageants, and help parents and kids with customer service. This requires me to be able to manage time and customers, along with accomplishing multiple tasks within established timeframes.

Education

Bachelor of Arts - Political Science

Florida Atlantic University
Boca Raton, FL
11.2024

High School Diploma -

Nova High School
Davie, FL
06.2022

Skills

  • Performance Management
  • Customer Service
  • Bilingual
  • Mentoring and Training
  • Positive Customer Experience
  • Teamwork and Collaboration

Accomplishments

  • Build-a-Bear associate of the 1st Quarter of 2023 for providing great guest experiences

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Lead

Build-A-Bear
12.2022 - Current

Manager

Queen Of Everything
05.2022 - Current

Bachelor of Arts - Political Science

Florida Atlantic University

High School Diploma -

Nova High School
Melanie Wheeler