MELANIYA DAWOOD
Utica,MI
Summary
Well-organized front desk with demonstrated knowledge of healthcare procedures and administrative operations environments. Experienced with insurance forms, charts and other business correspondence. Successfully learned English to better serve local immigrant populations. I am currently going to Macomb community to get my associated in criminal justices and become a police officer.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wholesale Distributors
Warren, MI
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Physical Therapist Assistant
Michigan physical and occupational therapy
Troy, MI
08.2022 - 05.2023
- Provided physical therapy treatments to patients as directed by the Physical Therapist.
- Assisted in developing individualized treatment plans for each patient based on their needs.
- Educated patients and family members about proper exercise techniques, safety measures, and injury prevention strategies.
- Monitored patients during treatments to ensure proper form and technique while exercising.
- Instructed patients on how to use assistive devices such as canes, crutches, walkers.
- Prepared treatment areas with necessary equipment and supplies prior to patient's arrival.
- Performed administrative tasks such as scheduling appointments and updating medical records.
- Assisted Physical Therapists in evaluating a patient's range of motion, balance, strength and coordination through various tests and measurements.
- Provided emotional support to help motivate a patient throughout his and her rehabilitation process.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Emailed necessary intake forms to new clients before first appointment.
front desk receptionist
American Medical Center
warren, MI
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Put patients in room
- Check in and checkout patients
- Enter/ Scan patients information in
- Ability to use Excel/ PowerPoint
- Use of Ethomas/ Practice Fusion
- Take patients urine
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Hear and resolve complaints from customers or the public.
medical managements
Pure Land Physical Therapy
sterling heights, MI
- Interviewed patients to collect medical information and insurance details
- Handled all office supply ordering including ink cartridges, toner and paper
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
- Updated group medical records and technical library to support smooth office operations
- Took messages from patients and promptly relayed to appropriate staff
- Set up appointments for physician visits and procedures using calendar software
- Answered multi-line phone system and directed callers to requested personnel and departments
- Prepared and sent financial statements to support bookkeeping functions.
Cashier
7 eleven
sterling heights, MI
- Count money morning and night shift
- Kept in eye to customer in order something goes wrong
- Make food and drinks
- Work 12 hour shift or more a day
- Ability to stand up about to 20 hours a day
- Greet all customers with a smile
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Processed customer payments quickly and returned exact change and receipts
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Kept in eye to customer in order something goes wrong.
Education
Associates of General Study -
Macomb Community College
Warren, MI05-2022
High School Diploma - Law Enforcement
Adlai E. Stevenson High School
Skills
- Oral and written communication
- Talkative
- Take appointments
- Cheerful
- Team leader
- Confident public speaker
- Able to speak more than one language: English, Arabic, and Chaldean
- Communication
- Microsoft Office
- Leadership
- Supervision and leadership
- Friendly, Positive Attitude
- Public Speaking
- Analytical and Critical Thinking
- Physical Fitness
- Social Skills Assistance
- Time management abilities
- Strategic Planning
- Team building
Additional Information
I am currently studying Law reinforcements to get my associated in criminal justices. Studying Introduction of Justices, criminal Justice, Interviewing, Diversity in criminal, abnormal psychology.
Timeline
Customer Service Representative
Wholesale Distributors
05.2023 - Current
Physical Therapist Assistant
Michigan physical and occupational therapy
08.2022 - 05.2023
front desk receptionist
American Medical Center
medical managements
Pure Land Physical Therapy
Cashier
7 eleven
Associates of General Study -
Macomb Community College
High School Diploma - Law Enforcement
Adlai E. Stevenson High School