Melannie Padilla
Anaheim,CA
Summary
Dedicated Customer Service professional with bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Dispatcher
Amazon
10.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 32 fleet vehicles.
Server
GABBI'S MEXICAN KITCHEN
05.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Contact Center Manager
TitleMax (TMX Finance)
12.2021 - 05.2023
- Collaborated with other departments for seamless coordination of shared objectives and priorities within the organization.
- Managed a team of customer service representatives, ensuring top-notch service delivery to customers.
- Established a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
Education
High school diploma -
Loara High School
Anaheim, CASkills
- Serving Experience
- Organizational skills
- Transportation planning
- Office experience
- Phone etiquette
- Multi-line phone systems
- Front desk
- Data entry
- Filing
- Bilingual
- Office Management
- Schedule Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
Amazon
10.2023 - Current
Server
GABBI'S MEXICAN KITCHEN
05.2023 - 10.2023
Contact Center Manager
TitleMax (TMX Finance)
12.2021 - 05.2023
High school diploma -
Loara High School