Melany Contreras
Dallas,Tx
Summary
Dynamic and detail-oriented professional with a proven track record at BearCreek Family Dentistry, excelling in customer service and problem-solving. Bilingual in Spanish and English, I effectively manage scheduling and office organization, ensuring seamless operations and high client satisfaction. Recognized for enhancing guest relations and resolving issues promptly. Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing office supplies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
BearCreek Family Dentistry
Dallas, Tx
07.2023 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Established and maintained good communications with personnel and clientele.
Guest Service Representative
Dallas Zoo
Dallas, Tx
06.2023 - 08.2023
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Answered questions about company location and hours of operation.
- Welcomed on-site visitors and directed to appropriate personnel.
- Maintained cleanliness and organization of public areas and conference rooms.
- Opened and closed main office in alignment with established security procedures.
- Facilitated communication between departments to ensure smooth operations.
- Scheduled appointments and maintained and updated appointment calendars.
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
- Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.
- Answered incoming calls promptly and courteously, providing accurate information about the hotel services.
- Served as a primary contact for guest needs or complaints.
- Greeted and welcomed guests in a warm and friendly manner.
- Provided directions to guests.
- Trained and cross-trained new hires and current employees to deliver outstanding guest service.
Education
HIGH SCHOOL DIPLOMA -
Franklin D Roosevelt High School
Dallas, Tx05.2023
Skills
- Customer service
- Problem-solving skills
- Attention to detail
- Telephone etiquette
- Listening skills
- Scheduling
- Time management
- Scheduling appointments
- Office organization
- Team collaboration
- Guest relations
- Issue handling
- Document management
- Skilled in Software Dentrix
- Multitasking
Certification
- Registered Dental Assistant (RDA)
- Cardiopulmonary Resuscitation (CPR)
- Nitrous Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
BearCreek Family Dentistry
07.2023 - Current
Guest Service Representative
Dallas Zoo
06.2023 - 08.2023
HIGH SCHOOL DIPLOMA -
Franklin D Roosevelt High School