Melany Ferman
Columbus ,OH
Summary
Adept at insurance verification and transaction processing, I consistently enhanced patient satisfaction through attentive care and efficient operations. Recognized for maintaining optimal inventory levels and fostering seamless collaboration with healthcare professionals.
Experienced with optical dispensing, vision insurance verification, ensuring accurate prescriptions and optimal lens fittings. Utilizes advanced lens technologies and patient care techniques to enhance vision solutions. Track record of effective communication and patient satisfaction through personalized service.
Overview
5
5
years of professional experience
Work History
Optician
LensCrafters
Columbus, OH
04.2023 - Current
- Assisted customers in selecting eyewear based on personal style and visual needs.
- Conducted basic vision tests to determine prescription requirements for lenses.
- Maintained accurate inventory of eyeglasses and contact lenses for optimal stock levels.
- Educated clients on proper lens care and maintenance techniques for longevity.
- Collaborated with optometrists to ensure seamless patient service and satisfaction.
- Supported office operations by organizing appointment schedules and patient records efficiently.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Host
Pier 11 Boiling Seafood
Columbus, OH
09.2020 - 03.2022
- Greeted and seated guests, ensuring a welcoming first impression.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and wait staff to ensure timely service delivery.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Highschool Diploma -
Treca Digital Academy
Marion, OH05.2022
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Transaction processing
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Optician
LensCrafters
04.2023 - Current
Host
Pier 11 Boiling Seafood
09.2020 - 03.2022
Highschool Diploma -
Treca Digital Academy