Melany Garmendia
Miami,FL
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Stephen J Miller MD
06.2023 - 03.2024
- Insurance Verification.
- Greets Patients; Check-in/Check-out.
- Schedules Appointment.
- Collecting co-pay and payment.
- Maintains use of all office equipments, such as computers, fax machines, printer and telephone.
- Obtain current patient information from established and new patients.
- Scanning patient ID and Insurance.
Front Desk Receptionist
GR Electrical Inc
08.2021 - 01.2023
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled office meetings and client appointments for staff teams.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Associate of Business Administration - Business Administration
Miami Dade College
Miami, FL12.2024
High School Diploma -
Miami Sunset Senior High School
Miami, FL06.2021
Skills
- Bilingual
- Problem-solving skills
- Listening Skills
- File Organization
- Handle incoming and outgoing telephone calls
- Schedule and confirm appointment via phone
- Answer questions and provide assistance in person and telephone
- Distribute forms to patients and verify that required fields are completed properly
- Collect and process patient co-pays
- Maintain digital and physical patient records
Timeline
Front Desk Receptionist
Stephen J Miller MD
06.2023 - 03.2024
Front Desk Receptionist
GR Electrical Inc
08.2021 - 01.2023
Associate of Business Administration - Business Administration
Miami Dade College
High School Diploma -
Miami Sunset Senior High School