Melany Lynch
Villa Rica,GA
Summary
Proven track record in enhancing customer satisfaction at The Ultimate Car Wash through expert problem resolution and bilingual communication. Skilled in customer support and team collaboration, consistently achieving positive feedback and optimizing workflow efficiency. Demonstrates a results-driven approach with a focus on significant achievements, not just daily tasks.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
The Ultimate Car Wash
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Caliber Car Wash
08.2023 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Receptionist Administrator
Natural Wax Beauty Bar
03.2022 - 06.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Villa Rica High School
Villa Rica, GA05.2024
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
The Ultimate Car Wash
01.2024 - Current
Customer Service Associate
Caliber Car Wash
08.2023 - 01.2024
Receptionist Administrator
Natural Wax Beauty Bar
03.2022 - 06.2023
High School Diploma -
Villa Rica High School
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