Melany Torres
Tampa
Summary
Dynamic and adaptable Concierge from Inspired Living at Tampa, excelling in customer service and effective problem-solving. Demonstrated exceptional communication skills and a strong work ethic, enhancing guest experiences and streamlining concierge operations. Proven ability in training and mentoring, significantly improving team efficiency and fostering an inclusive environment.
Overview
1
1
year of professional experience
Work History
Concierge
Inspired Living at Tampa
08.2024 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
Associate of Arts - Criminal Justice
Keiser University
Tampa, FL06-2026
High School Diploma -
Alonso High School
Tampa, FL05-2024
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Exceptional communication
- Training and mentoring
- Conflict resolution
- Efficient resourcefulness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Concierge
Inspired Living at Tampa
08.2024 - Current
Associate of Arts - Criminal Justice
Keiser University
High School Diploma -
Alonso High School
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