Melany Parga-Lopez
Las Vegas
Summary
Dynamic Pro Services Specialist at Lowe's Home Improvement with a collaborative mindset and industry expertise. Successfully negotiated contracts and enhanced customer satisfaction through innovative service solutions; and service upselling, fostering loyalty and driving project success. Committed to delivering exceptional results in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Pro Services Specialist
Lowes Home Improvment
10.2022 - Current
- Evaluated current industry trends and competitor offerings to remain knowledgeable about best practices within the field of pro services specialization.
- Collaborated effectively with cross-functional teams, fostering an atmosphere of teamwork and open communication that led to successful project outcomes.
- Negotiated contracts with clients, working collaboratively to establish mutually beneficial terms and conditions for both parties involved.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
Paint Associate
Lowes Home Improvment
10.2021 - 10.2022
- Identified and accurately explained Valspar & HGSW product information and product application.
- Developed loyal customer base with attentive service, reliable product recommendations, and follow-up support.
- Assisted personnel with suggestions and recommendations to resolve problem.
- Provided comprehensive guidance on surface preparation, priming, painting techniques, and proper tool usage for optimal results.
- Suggested add-ons and additional item upselling to improve customer projects while increasing company profits.
Education
High School Diploma -
Las Vegas High
Las Vegas, NVSkills
- Collaborative mindset
- Creative solutions
- Multitasking and organization
- Adaptability and flexibility
- Follow-up skills
- Order fulfillment
- Service upselling
- Lead generation
- Bilingual
- Industry expertise
Timeline
Pro Services Specialist
Lowes Home Improvment
10.2022 - Current
Paint Associate
Lowes Home Improvment
10.2021 - 10.2022
High School Diploma -
Las Vegas High
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