Melary Cruz
Springfield ,MA
Summary
I am a motivated professional with extensive experience in healthcare field office and hands on support within various settings. I am known for my good reputation, strong work ethic, and exceptional initiative. I adapt to the challenges of fast-paced environments. I have outstanding customer service and decision-making skills and I am confident working independently or collaboratively to complete assigned tasks accurately and punctually.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Samaritan Daytop Village
Ellenville, MA
08.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
Home Health Aide
Freedom Care LLC
Lake Success, NY
11.2021 - 09.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Provided support in medication management, ensuring clients adhere to their prescribed schedules
- Monitored and accurately recorded vital signs such as blood pressure, pulse, respiration rate, and glucose levels
- Adhered to all relevant regulations, policies, and procedures to ensure the safety and well-being of clients.
Emergency Medical Technician/Behavior Coordinator
Town of Wawarsing-Camp Shawangunk
Wawarsing, NY
05.2024 - 08.2024
- Coordinated with parents regarding their child's health while at camp and routine check-ups on campers with chronic illnesses or special needs.
- Counseled counselors and other staff members about mental health issues they may have been experiencing due to working with children in a high-stress environment.
- Maintained accurate records of campers' medical histories, immunizations, medications, and allergies.
- Completed accident reports, incident reports, and medical logs, conducting ongoing risk management assessments.
- Administered prescription and over-the-counter drugs to campers as scheduled.
Bilingual Care Navigator
Access Support For Living
Middletown, NY
08.2022 - 04.2024
- Identified community resources that could assist with meeting basic needs, such as food banks or housing services.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to meet each patient's unique circumstances.
- Maintained accurate records of patient interactions, including assessments and interventions provided.
- Facilitated communication between patients and care teams by acting as a liaison.
- Conducted outreach activities to identify individuals who may need assistance or are at risk of developing a mental health crisis.
Emergency Medical Technician
Port Jervis Corp.
Port Jervis, NY
12.2016 - 10.2023
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Participated in ongoing training and education to stay current with best practices and advancements.
- Performed basic life support procedures, such as cardiopulmonary resuscitation and automated external defibrillation.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level, and pain levels.
- Communicated effectively with physicians and hospital personnel regarding the patient's condition during the transport process.
Intensive Care Unit Clerk & PCT
Halifax Health Deltona |
Deltona, FL
09.2019 - 03.2020
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Facilitated communication between patients, families, and healthcare providers, ensuring timely and efficient care coordination.
- Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
Unit Clerk/CNA/Patient Service Representative
Ellenville Regional Hospital
Ellenville , NY
01.2015 - 08.2019
- Interacted with patients and visitors as a compassionate and knowledgeable hospital representative, offering assistance and guidance as needed.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed data entry into an electronic health record system.
- Assisted nursing and medical staff in clerical duties to support patient care.
Education
Bachelor of Arts - Psychology
SUNY Empire University
Saratoga Springs, NY05-2025
Associate of Arts - Humanities
SUNY SULLIVAN COMMUNITY COLLEGE
Loch Sheldrake, NY12-2022
Skills
- Database Management
- Bilingual (English & Spanish)
- Insurance eligibility verifications
- Workflow Optimization
- Multi-Task Management
- Administrative and Office Support
- Adaptability and Flexibility
- Problem-Solving
- Healthcare knowledge
Certification
- Emergency Medical Technician Certification, Rosendale Fire Department, Rosendale, NY, 12/01/16
- Certified Nursing Assistant, Ulster County Boces, Lake Katrine, NY, 12/01/14
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Samaritan Daytop Village
08.2024 - Current
Emergency Medical Technician/Behavior Coordinator
Town of Wawarsing-Camp Shawangunk
05.2024 - 08.2024
Bilingual Care Navigator
Access Support For Living
08.2022 - 04.2024
Home Health Aide
Freedom Care LLC
11.2021 - 09.2024
Intensive Care Unit Clerk & PCT
Halifax Health Deltona |
09.2019 - 03.2020
Emergency Medical Technician
Port Jervis Corp.
12.2016 - 10.2023
Unit Clerk/CNA/Patient Service Representative
Ellenville Regional Hospital
01.2015 - 08.2019
Bachelor of Arts - Psychology
SUNY Empire University
Associate of Arts - Humanities
SUNY SULLIVAN COMMUNITY COLLEGE
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