Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Software
Timeline
Generic

Melat Habte

Alexandria,VA

Summary

Authorized worker in the US dedicated to providing exceptional customer service and administrative support as a Receptionist. Personable and energetic, striving to deliver excellence in all aspects of work. Skills in data-entry, database management, and scheduling are finely honed, enabling efficient handling of tasks. Committed to ensuring a smooth and organized workflow while maintaining a high level of professionalism.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Progressive Urgent Care
07.2021 - 04.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Planned coverage needs and organized services to support incoming special events.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.

Customer Service Representative

Domino's
08.2018 - 06.2019
  • As an CSR I provided excellent service to customers over the phone and in person customers, made sure to keep my surroundings sanitized, organized boxes and stocked them to the front
  • Part of my duty also prepared side dishes and sliced pizza and side dishes
  • Answered general questions
  • Resolved customer information and complaints
  • Responsible for cashier duties
  • Handled online orders and credit card transactions

Education

High School Diploma -

Annandale High School
Annandale, VA

Associate of Science - Cyber Security

Northern Virginia Community College

Skills

  • P>Filing
  • P>Telephone etiquette
  • P>Office management
  • P>Sorting and labeling
  • P>Scheduling
  • P>Problem-solving skills
  • P>Sensitive information handling
  • P>Cash Handling
  • MS sharepoint

Personal Information

Title: Front Desk Medical Receptionist

Languages

  • English

  • Amharic

Software

Eclinical

Timeline

Front Desk Receptionist

Progressive Urgent Care
07.2021 - 04.2022

Customer Service Representative

Domino's
08.2018 - 06.2019

Associate of Science - Cyber Security

Northern Virginia Community College

High School Diploma -

Annandale High School

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