Melayna Sherpy
Minneapolis,MN
Summary
Experienced and self-motivated shift supervisor bringing forth valuable industry experience. Passionate for creating diverse, positive, and fun environments with customer interactions. Results oriented with a proven track record of working collaboratively with management and team members to achieve goals. Experienced in leading positions, customer service and sales and adept at effectively managing all operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Bloomington, MN
07.2019 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Barista Trainer
Starbucks
Bloomington, MN
09.2020 - 08.2021
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista/server
Fairgrounds Coffee And Tea
Minneapolis, MN
09.2018 - 05.2019
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Science - Business Communiations
Arizona State University
Tempe, AZ08.2022
Associate of Arts - Communication Studies
Inver Hills Community College
Inver Grove Heights, MN05.2018
Skills
- Performance Tracking and Evaluations
- Gathering Research
- Learning Environments
- Media Communications
- Business Decision Advisement
- Pitching Media
- Public Relations and Sales
- Program Analysis
- Multicultural Leadership
Certification
- CGFI - Certified Group Fitness Instructor
Timeline
Barista Trainer
Starbucks
09.2020 - 08.2021
Shift Supervisor
Starbucks
07.2019 - Current
Barista/server
Fairgrounds Coffee And Tea
09.2018 - 05.2019
Bachelor of Science - Business Communiations
Arizona State University
Associate of Arts - Communication Studies
Inver Hills Community College
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