Summary
Overview
Work History
Education
Skills
Languages
Contact - Personal Information
Websites
Languages
Affiliations
Disclaimer
Timeline
Generic
Melbin Varghese

Melbin Varghese

Nashua,NH

Summary

Banking professional with extensive experience in leadership and financial management at CSB Bank Ltd. Enhanced team performance and customer satisfaction through innovative training and proactive problem-solving. Achieved branch targets while maintaining compliance and operational efficiency.

Overview

7
7
years of professional experience

Work History

Manager

ESAF Small Finance Bank
02.2024 - 01.2025
  • Directed daily operations to ensure efficient branch functionality and adherence to banking policies.
  • Developed and implemented training programs to enhance team skills and customer service capabilities.
  • Managed branch budgets to optimize resource allocation and reduce operational costs.
  • Created a high-performance culture by motivating and empowering team members to achieve their best.

Branch Manager

CSB Bank Ltd
01.2022 - 01.2024
  • Lead staff of over 20 personnel by implementing training, engaging in proactive problem solving and ensuring company compliance.
  • Supervise staff in operations such as account management, customer service, financial operations and other bank functions.
  • Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.
  • Located areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
  • Created and sustained a dynamic environment that fosters development opportunities and motivates high performance among team members.
  • Control the overall branch functioning and sales
  • Achieve branch targets
  • Assisted with reconciliation of bank accounts and generated monthly bank reconciliation reports

Branch Operations Manager

CSB Bank Ltd
08.2020 - 01.2022
  • To carryout day to day activities and all general banking activities of the branch under Core Banking System(CBS) environment.
  • Rendering effective customer service in counter including disbursement of cash.
  • Perform the duties as an officer in charge of cash ,including receive and pay cash and to give and sign receipts and give effectual discharge for money that are paid and received.
  • Authorization of credit and debit entries(related to cash &transfer,clearing, OBC,Fixed deposits,etc.)
  • Accounting of receipts and payments correctly, Release of gold loan along with joint custodian.

Customer Relationship Executive

CSB Bank Ltd
02.2018 - 08.2020
  • Processed customer transactions efficiently while ensuring accuracy and compliance with bank policies.
  • Managed customer inquiries through various channels, ensuring timely and effective communication.
  • Assisted customers with account management and provided guidance on banking products and services.
  • Engaged with customers to build rapport and foster long-term relationships for repeat business.

Education

MBA - Information Technology Services Administration And

Hellanic American University
Nashua, NH
05-2027

Post Graduate Diploma in Bank Management (PGDBM) - Banking and Finance

Timespro Institute
Ernakulam, Kerala, India
12.2017

Master of Computer Application (MCA) - Information Technology

Depaul Institute of Science And Technology
Ernakulam, Kerala, India
11.2017

Bachelor of Computer Application (BCA) - Information Technology

Navajyothi College
Kannur, Kerala, India
03.2015

Higher Secondary Education - Science

St Joseph's H S
Kannur, Kerala, India
03.2012

High School Education - General

St Joseph's H S S
Kannur, Kerala, India
03.2010

Skills

  • Leadership
  • Public Relations
  • Teamwork and Team Management
  • Time Management
  • Computer Skills
  • Effective Communication
  • Critical Thinking
  • Digital Marketing
  • Problem resolution
  • Risk management
  • Financial management

Languages

  • English, Fluent
  • Hindi, Fluent
  • Malayalam, Fluent
  • Tamil, Intermediate

Contact - Personal Information

Melbin Varghese, +1 603-233-1346, +91 9544114171, melbinvarghesem@gmail.com,  6 Strawberry Bank Road, Nashua, NH, 03062, www.linkedin.com/in/melbin-varghese-614a63100

Languages

English
Professional
Hindi
Professional
Malayalam
Native/ Bilingual
Tamil
Limited

Affiliations

Student Co-ordinator of Detecknista 2k17(National Level IT Fest conducted by
De paul Institute of Science and Technology)

Disclaimer

I hereby declare that all the details furnished above are true to the best of my knowledge.

Timeline

Manager

ESAF Small Finance Bank
02.2024 - 01.2025

Branch Manager

CSB Bank Ltd
01.2022 - 01.2024

Branch Operations Manager

CSB Bank Ltd
08.2020 - 01.2022

Customer Relationship Executive

CSB Bank Ltd
02.2018 - 08.2020

MBA - Information Technology Services Administration And

Hellanic American University

Post Graduate Diploma in Bank Management (PGDBM) - Banking and Finance

Timespro Institute

Master of Computer Application (MCA) - Information Technology

Depaul Institute of Science And Technology

Bachelor of Computer Application (BCA) - Information Technology

Navajyothi College

Higher Secondary Education - Science

St Joseph's H S

High School Education - General

St Joseph's H S S
Melbin Varghese
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