Melbin Varghese
Nashua,NH
Summary
Banking professional with extensive experience in leadership and financial management at CSB Bank Ltd. Enhanced team performance and customer satisfaction through innovative training and proactive problem-solving. Achieved branch targets while maintaining compliance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager
ESAF Small Finance Bank
02.2024 - 01.2025
- Directed daily operations to ensure efficient branch functionality and adherence to banking policies.
- Developed and implemented training programs to enhance team skills and customer service capabilities.
- Managed branch budgets to optimize resource allocation and reduce operational costs.
- Created a high-performance culture by motivating and empowering team members to achieve their best.
Branch Manager
CSB Bank Ltd
01.2022 - 01.2024
- Lead staff of over 20 personnel by implementing training, engaging in proactive problem solving and ensuring company compliance.
- Supervise staff in operations such as account management, customer service, financial operations and other bank functions.
- Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.
- Located areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Created and sustained a dynamic environment that fosters development opportunities and motivates high performance among team members.
- Control the overall branch functioning and sales
- Achieve branch targets
- Assisted with reconciliation of bank accounts and generated monthly bank reconciliation reports
Branch Operations Manager
CSB Bank Ltd
08.2020 - 01.2022
- To carryout day to day activities and all general banking activities of the branch under Core Banking System(CBS) environment.
- Rendering effective customer service in counter including disbursement of cash.
- Perform the duties as an officer in charge of cash ,including receive and pay cash and to give and sign receipts and give effectual discharge for money that are paid and received.
- Authorization of credit and debit entries(related to cash &transfer,clearing, OBC,Fixed deposits,etc.)
- Accounting of receipts and payments correctly, Release of gold loan along with joint custodian.
Customer Relationship Executive
CSB Bank Ltd
02.2018 - 08.2020
- Processed customer transactions efficiently while ensuring accuracy and compliance with bank policies.
- Managed customer inquiries through various channels, ensuring timely and effective communication.
- Assisted customers with account management and provided guidance on banking products and services.
- Engaged with customers to build rapport and foster long-term relationships for repeat business.
Education
MBA - Information Technology Services Administration And
Hellanic American University
Nashua, NH05-2027
Post Graduate Diploma in Bank Management (PGDBM) - Banking and Finance
Timespro Institute
Ernakulam, Kerala, India12.2017
Master of Computer Application (MCA) - Information Technology
Depaul Institute of Science And Technology
Ernakulam, Kerala, India11.2017
Bachelor of Computer Application (BCA) - Information Technology
Navajyothi College
Kannur, Kerala, India03.2015
Higher Secondary Education - Science
St Joseph's H S
Kannur, Kerala, India03.2012
High School Education - General
St Joseph's H S S
Kannur, Kerala, India03.2010
Skills
- Leadership
- Public Relations
- Teamwork and Team Management
- Time Management
- Computer Skills
- Effective Communication
- Critical Thinking
- Digital Marketing
- Problem resolution
- Risk management
- Financial management
Languages
- English, Fluent
- Hindi, Fluent
- Malayalam, Fluent
- Tamil, Intermediate
Contact - Personal Information
Melbin Varghese, +1 603-233-1346, +91 9544114171, melbinvarghesem@gmail.com, 6 Strawberry Bank Road, Nashua, NH, 03062, www.linkedin.com/in/melbin-varghese-614a63100
Languages
English
Professional
Hindi
Professional
Malayalam
Native/ Bilingual
Tamil
Limited
Affiliations
Student Co-ordinator of Detecknista 2k17(National Level IT Fest conducted by
De paul Institute of Science and Technology)
De paul Institute of Science and Technology)
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Timeline
Manager
ESAF Small Finance Bank
02.2024 - 01.2025
Branch Manager
CSB Bank Ltd
01.2022 - 01.2024
Branch Operations Manager
CSB Bank Ltd
08.2020 - 01.2022
Customer Relationship Executive
CSB Bank Ltd
02.2018 - 08.2020
MBA - Information Technology Services Administration And
Hellanic American University
Post Graduate Diploma in Bank Management (PGDBM) - Banking and Finance
Timespro Institute
Master of Computer Application (MCA) - Information Technology
Depaul Institute of Science And Technology
Bachelor of Computer Application (BCA) - Information Technology
Navajyothi College
Higher Secondary Education - Science
St Joseph's H S
High School Education - General
St Joseph's H S S