Melessa Fraser
Arlington,TX
Summary
Detail‑oriented remote customer service and administrative professional with strong experience supporting healthcare operations, patient communication, and data management. Skilled in high‑volume call handling, accurate documentation, and navigating online systems used in medical environments. Proven ability to work efficiently from home with excellent time management, confidentiality, and technical proficiency. Seeking a remote healthcare support or data entry role where I can leverage my experience with electronic records, customer service, and digital workflow systems.
Overview
9
9
years of professional experience
Work History
Assistant Manager
EOS Fitness
Euless, TX
02.2025 - Current
- Oversee front‑desk operations, member support, and staff coordination
- Handle membership inquiries, cancellations, and account adjustments accurately
- Resolve escalated customer concerns while maintaining professionalism
- Support employee scheduling, training, and daily performance needs
- Maintain organized documentation, contracts, and digital records
- Utilize CRM platforms to update member accounts and track activity
- Strengthened leadership, communication, and administrative efficiency
Personal Assistant
Integrity
Dallas, TX
12.2022 - 01.2025
- Provided direct administrative and personal support to executives
- Managed calendars, appointments, travel arrangements, and daily reminders
- Handled confidential documents, digital filing, and communication
- Coordinated emails, phone calls, and client interactions on behalf of leadership
- Assisted with data entry, scheduling, and task tracking to support office operations
- Adapted to both in‑office and remote workflows depending on company needs
- Improved efficiency by organizing documents, notes, and project updates
Administrative Assistant /Call Center Customer Service Representative
UPMC
Pittsburgh, PA
01.2017 - 12.2022
- Transitioned from in‑office to fully remote workflow during 2020–2022
- Supported healthcare operations through patient scheduling and call handling
- Entered patient information into EMR systems with precision
- Assisted patients with insurance questions and online portal navigation
- Handled high‑volume calls in a remote medical call‑center environment
- Used EMR platforms, ticketing systems, communication tools, and secure VPN
Education
High School Diploma -
Upper Saint Clair High School
Pittsburgh, PA2011
Skills
- Remote work proficiency
- Accurate data entry & documentation
- Patient support & healthcare communication
- HIPAA awareness & confidentiality
- High‑volume call handling
- Multitasking across digital platforms
- Professional phone & email etiquette
- Problem‑solving & conflict resolution
- Strong organization & time management
- Reliable, self‑directed work habits
Accomplishments
- Recognized for delivering excellent customer service and maintaining professionalism under high call volumes
- Maintained high accuracy rates in data entry and digital documentation across multiple systems
- Successfully transitioned to remote work and exceeded productivity expectations while working from home
- Assisted with healthcare scheduling, insurance questions, and patient portal navigation with outstanding accuracy
- Improved organization and communication processes by streamlining digital files and task tracking
- Reduced customer escalations by resolving issues efficiently and providing clear, empathetic support
- Supported team operations through strong multitasking, leadership, and time‑management skills
Timeline
Assistant Manager
EOS Fitness
02.2025 - Current
Personal Assistant
Integrity
12.2022 - 01.2025
Administrative Assistant /Call Center Customer Service Representative
UPMC
01.2017 - 12.2022
High School Diploma -
Upper Saint Clair High School