Melessia Duncan
Wendys Restaurant
Buckhannon,WV
18
years of professional experience
Reliable cashier with a strong focus on customer service, issue resolution, and team collaboration. Proven ability to manage cash transactions accurately and train new employees effectively.
Work History
Cashier
4 Years 9 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and addressed inquiries promptly.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to meet service goals during peak hours.
- Supported training of new staff on operational procedures and customer service techniques.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
Cashier / Assistant Mgr
2 Years 6 Months- Facilitated training for new cashiers on customer service procedures and register functionality.
- Monitored daily cash flow to maintain transaction and deposit accuracy.
- Assisted with inventory management to balance stock levels for popular items.
- Created promotional displays to improve product visibility and boost sales.
Cashier / Crew
5 Years 6 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of work area.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash register functions, including balancing drawers at shift end.
- Adapted quickly to changing environments and customer demands during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Promoted upselling of menu items to enhance customer experience and increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
GED
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Customer relations
Written and verbal communication
Professionalism and courtesy
Payment processing
Issue resolution
Complex Problem-solving
POS system operations
Timeline
Cashier
Wendys Restaurant
02.2013 - 11.2017Read More
Cashier / Assistant Mgr
Tuders Biscuit World
01.2011 - 07.2013Read More
Cashier / Crew
McDonald's
09.1999 - 03.2005Read More
Gilmer County High School
GED
Read More