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Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteOpen to relocation: Yes
Open To Work
Melian Williams
Sales
Altus,OK
Work Preference
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
11
11
years of professional experience
Work History
Sales Associate
Altus Motorsports
Altus, Oklahoma
10.2024 - Current
- Assisted customers in selecting motorsport products and accessories.
- Maintained product displays and organized inventory on the sales floor.
- Provided product knowledge and recommendations to enhance customer experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to achieve sales goals and improve service quality.
- Participated in training sessions to stay updated on new products and trends.
- Contributed to a positive store environment through friendly interactions with customers.
- Helped customers find specific products, answered questions, and offered product advice.
Service Manager
Altus Motorsports
Altus, Oklahoma
10.2023 - 10.2024
- Managed service team operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on service procedures and company standards.
- Developed service schedules for timely vehicle maintenance and repairs.
- Implemented quality control measures to maintain high service standards.
- Communicated with customers regarding repair status and service recommendations.
- Collaborated with sales team to align service offerings with customer needs.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Sales Manager
Altus Motorsports
Altus, Oklahoma
05.2018 - 10.2023
- Developed sales strategies to enhance market presence and drive revenue growth.
- Led a team of sales representatives to achieve quarterly targets and improve performance.
- Trained and mentored staff on effective sales techniques and customer engagement.
- Managed client relationships to ensure satisfaction and foster long-term partnerships.
- Conducted regular performance reviews to assess team effectiveness and provide feedback.
- Utilized CRM systems to track sales activities and optimize customer interactions.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
F&I Manager
Altus Motorsports
Altus, Oklahoma
11.2016 - 05.2018
- Assisted clients with financing options for vehicle purchases.
- Reviewed credit applications to determine eligibility for financing programs.
- Educated customers on warranty and service contract options available.
- Collaborated with sales team to streamline F&I processes and improve customer experience.
- Managed compliance with federal and state regulations in all finance transactions.
- Developed relationships with lenders to secure favorable financing terms for customers.
Sales Associate
Altus Motorsports
Altus, Oklahoma
02.2015 - 11.2016
- Assisted customers in selecting motorsport products and accessories.
- Maintained product displays and organized inventory on the sales floor.
- Processed transactions accurately using point-of-sale systems.
- Provided product knowledge and recommendations to enhance customer experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to achieve sales goals and improve service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
Education
Blair High School
Blair, OKSome College (No Degree) - Political Science
Western Oklahoma State College
Altus, OKSkills
- Customer service
- Product knowledge
- Sales techniques
- Inventory management
- Customer relationship management
- Team collaboration
- Service scheduling
- Complaint resolution
- Performance evaluation
- Effective communication
- Problem solving
- Time management
- Relationship building
- Training and mentoring
- Adapt to diverse groups
- Policy and procedure adherence
- Product demonstrations
- Sales strategies
- Dispute mediation
- Written and oral communication skills
- Outgoing personality
- Upselling
- Conflict resolution
- Upselling and cross selling
- Hospitality and accommodation
- Verbal/written communication
- Friendly and outgoing
- Teamwork and collaboration
Timeline
Sales Associate
Altus Motorsports
10.2024 - Current
Service Manager
Altus Motorsports
10.2023 - 10.2024
Sales Manager
Altus Motorsports
05.2018 - 10.2023
F&I Manager
Altus Motorsports
11.2016 - 05.2018
Sales Associate
Altus Motorsports
02.2015 - 11.2016
Blair High School
Some College (No Degree) - Political Science
Western Oklahoma State College