Melina Wichmann
Oriental,NC
Summary
Dynamic Store Manager at Dollar General with a proven track record in inventory management and team leadership. Expert in enhancing customer satisfaction through effective conflict resolution and merchandising strategies. Recognized for exceeding sales goals and fostering strong relationships with customers and suppliers, driving business growth and operational excellence.
Overview
12
12
years of professional experience
Work History
Store Manager
Dollar General
Arapahoe, USA
01.2019 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to improve customer service quality and satisfaction.
- Implemented merchandising strategies that increased product visibility and drove sales.
- Oversaw inventory management and maintained stock levels efficiently.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed schedules to optimize staff coverage during peak hours.
- Conducted regular audits to ensure store cleanliness and safety standards.
- Coordinated with corporate for promotional events and seasonal displays.
- Built relationships with suppliers to secure better pricing and improve inventory management.
- Identified opportunities for cost savings through waste reduction initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Travel Guide
Resort Condominiums International (RCI)
Jacksonville, USA
06.2017 - 09.2018
- Delivered comprehensive insights on local attractions and activities, enriching visitor enjoyment.
- Coordinated travel itineraries, aligning schedules with guest preferences and resort offerings.
- Crafted tailored excursion recommendations aligning with individual interests and needs.
- Assisted guests with transportation arrangements, enhancing overall travel convenience.
- Collaborated with resort staff to ensure seamless guest experiences throughout their stay.
- Developed guest relationships to achieve high level of satisfaction.
- Designed engaging tour programs prioritizing positive guest experiences.
Crew Leader
McDonald's
Cape Carteret, USA
01.2014 - 02.2017
- Supervised crew members, enhancing service efficiency and maintaining food quality standards.
- Coordinated tasks among crew members to ensure smooth project completion across all phases.
- Trained new employees on operational procedures and customer service standards to foster a knowledgeable team.
- Trained new hires on job duties, safety protocols, and company policies.
- Mentored newly hired crew members to prepare each for job roles.
- Managed inventory levels and restocked supplies to maintain smooth operations.
- Monitored compliance with health and safety regulations in the work environment.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Inspected cleanliness, organization and safety of job sites after every shift.
Education
College Degree - Nail tech
Coastal Carolina Community College
Jacksonville, NC11-1998
GED -
Carteret Community College
Morehead City, NC01-1995
Skills
- POS
- Upselling
- Microsoft Excel
- Planograms
- Makeup Application
- Management
- Merchandising
- Cash Handling
- Customer service
- Store Management Experience
- Nail Care
- Restaurant experience
- Sales
- Payroll
- Retail Sales
- Retail Management
- Hospitality
- Loss Prevention
- Supervising Experience
- Order fulfillment
- Assistant Manager Experience
- Restaurant management
- Inventory management
- Visual merchandising
- Staff training
- Customer relationship management
- Sales forecasting
- Conflict resolution
- Team building
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Retail merchandise quality standards
- Retail inventory management
- Team motivation
- Leading staff meetings
- Inventory control
- Team leadership and coaching
- Shift checklists
- Sales promotions
- Outstanding communication skills
- Employee terminations
- Customer response
- Relationship building and management
- Operations oversight
- Customer feedback analysis
- Hospitality and accommodation
Timeline
Store Manager
Dollar General
01.2019 - Current
Travel Guide
Resort Condominiums International (RCI)
06.2017 - 09.2018
Crew Leader
McDonald's
01.2014 - 02.2017
College Degree - Nail tech
Coastal Carolina Community College
GED -
Carteret Community College