Melinda Cook
Whitesburg,KY
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Sykes
Pound, Virginia
11.2020 - 05.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
LPN Charge Nurse
Hazard ARH
Hazard, Kentucky
02.2002 - 01.2003
- Maintained accurate medical records and updated them regularly.
- Collaborated with multidisciplinary teams to coordinate effective patient care delivery systems.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Delivered high-quality direct and indirect nursing care to patients.
- Facilitated communication between patients, family members, and healthcare professionals.
- Administered medications and therapies in accordance with physicians orders.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Educated patients on wound and disease self-management techniques.
- Provided pre- and post-operative nursing care.
- Promoted positive relationships between patients, families, visitors, physicians, nurses, volunteers.
- Educated patients on conditions, medications and self-care skills.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Provided patient care plans, treatments, and medications according to physicians' orders.
Education
Associate of Applied Science - Nursing Education
Hazard Community And Technical College
Hazard, KY12-2001
Skills
- Scheduling
- Complaint resolution
- Account updating
- Banking operations support
- Technical support
- De-escalation techniques
- Quality assurance controls
- Follow-up skills
- Problem resolution
- Member account management
- Multitasking and organization
- Strategic sales
- Time management
- System implementation
- Relationship building
- Courteous demeanor
Timeline
Customer Service Representative
Sykes
11.2020 - 05.2021
LPN Charge Nurse
Hazard ARH
02.2002 - 01.2003
Associate of Applied Science - Nursing Education
Hazard Community And Technical College