Melinda Crowell
Kyle,TX
Summary
Hospitality professional skilled in guest relations, reservation management, and payment processing. Committed to creating welcoming experiences and resolving guest complaints effectively.
Overview
15
15
years of professional experience
Work History
Hotel Front Desk Ambassador & Lead
Harrah's Beach Resort & Casino / Caesars
Laughlin, NV
12.2021 - 07.2026
- Supported front desk operations to keep check-in and check-out processes running smoothly.
- Reviewed guest details and payment options for accuracy and completeness.
- Assisted with training new employees on front desk procedures.
- Posted incidental charges to ledgers manually or through computer systems.
- Managed pressure well while resolving guest issues and complaints.
- Tracked daily bookings to keep room availability accurate in line with company guidelines.
Hotel Reservations & Front Desk Agent
Laughlin River Lodge Resort And Casino
Laughlin, Nevada
11.2018 - 07.2021
- Supported guest check-in and check-out processes with speed and accuracy.
- Handled guest complaints and concerns quickly and professionally.
- Assisted with reservations and kept booking records accurate.
- Worked with housekeeping to support timely room readiness.
- Delivered strong customer service while following company policies.
- Calculated bills, collected payments, and returned correct change for guests.
Hotel Front Desk Clerk & Reservations
Super 8 Hotels by Wyndham
Lebanon, MO
11.2016 - 10.2017
- Answered incoming calls and assisted guests or other departments with inquiries in professional manner.
- Handled guest complaints quickly while following company policies and procedures.
- Welcomed guests on arrival, delivered customer service, and completed check-in and check-out tasks.
- Balanced cash drawer according to established accounting guidelines.
- Built professional guest relationships and supported customer retention through coordinated service.
Retail Sales Manager
Robert's Fine Jewelry & Art Gallery
Eureka Springs, Arkansas
02.2011 - 09.2015
- Manage daily retail floor activities and inventory tasks.
- Supported scheduling and staffing needs to meet customer demand.
- Resolved customer questions, complaints, and returns in professional manner.
- Helped keep inventory records accurate by counting stock on hand and fixing discrepancies.
- Processed high-volume sales using cash, credit, and gift card payments while balancing cash drawer at shift end with 100% accuracy rate.
- Assisted with planning promotional events, including in-store discounts and special offers.
- Improved product presentation through careful merchandising, distribution, and display setup.
Education
High School Diploma -
Parkview High School
Springfield, MO05-1984
Timeline
Hotel Front Desk Ambassador & Lead
Harrah's Beach Resort & Casino / Caesars
12.2021 - 07.2026
Hotel Reservations & Front Desk Agent
Laughlin River Lodge Resort And Casino
11.2018 - 07.2021
Hotel Front Desk Clerk & Reservations
Super 8 Hotels by Wyndham
11.2016 - 10.2017
Retail Sales Manager
Robert's Fine Jewelry & Art Gallery
02.2011 - 09.2015
High School Diploma -
Parkview High School