Summary

Overview

Work History

Education

Skills

Timeline

Melinda Douglas

Ketchikan,AK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6

6

years of professional experience

Work History

Benefits Technician

Tlingit And Haida

02.2018 - Current

Instruct applicants/clients in the completion of various forms and review applications for completeness.
Explain program benefits, requirements and procedures, including eligibility factors, to applicants/clients.
Determine eligibility for assistance and benefit levels using automated systems or manual methods.
Explore all possible sources of income and resources; request and verify required information within specified time frames.
Compile and analyze information to determine initial and/or ongoing eligibility.
Compute income and resources eligibility timely, accurately and completely.
Ensure client receive maximum available benefits in a timely manner.
Plan and organize caseload, ensuring that accuracy level are maintained and that cases are processed with in the specified timeframes.
Establish and maintain multiple case files through regular updating and reviewing; document all communitcations and contacts with clients.
Research information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
Research, interpret and apply program policy and procedures.
Other duties as assigned.

Education

High School Diploma -

Metlakatla High School

Metlakatla, AK

05.2000

Skills

Organizational Skills
Calm Under Pressure
Microsoft Word
Recordkeeping

Interpersonal Communication
Task Prioritization
Verbal Communication
Good Telephone Etiquette

Timeline

Benefits Technician

Tlingit And Haida

02.2018 - Current

High School Diploma -

Metlakatla High School