Melinda Guadan
La Habra,Ca.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
APR Consulting Inc.
10.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Caregiver
24 Hr Home Care
05.2018 - 08.2023
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
Coury And Buehler Physical Therapy
05.2019 - 05.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered insurance questions of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Alta Resources
10.2014 - 03.2018
- Promptly responded to inquiries and requests from prospective customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- I created profiles for new customers.
- I verified personal information under Hippa guidelines.
- I transferred to correct departments.
Education
High School Diploma -
La Habra High School
La Habra, CACertification - Medical Assisting
CCMA MEDICAL ASSISTANT
Anaheim, United States06.2013
Skills
- Medical Office experience
- Patient Care
- Vital Signs
- EMR Systems
- Medical Billing
- Healthcare systems navigation
- Banking
Timeline
Patient Access Representative
APR Consulting Inc.
10.2023 - Current
Customer Service Representative
Coury And Buehler Physical Therapy
05.2019 - 05.2020
Caregiver
24 Hr Home Care
05.2018 - 08.2023
Customer Service Representative
Alta Resources
10.2014 - 03.2018
High School Diploma -
La Habra High School
Certification - Medical Assisting
CCMA MEDICAL ASSISTANT
Similar Profiles
Frederick AdoradorFrederick Adorador
Mechanical/Electrical Assembler and Packer at APR Consulting, Inc./Eaton CorporationMechanical/Electrical Assembler and Packer at APR Consulting, Inc./Eaton Corporation
Spencer RexSpencer Rex
Retail Sales Representative at APR Consulting/VerizonRetail Sales Representative at APR Consulting/Verizon
Mohamed ELKHOULYMohamed ELKHOULY
Gérant de société at APR ISOGérant de société at APR ISO
Kim TorresKim Torres
AR Collections Specialist at Medix Staffing SolutionsAR Collections Specialist at Medix Staffing Solutions
Kim TorresKim Torres
AR Collections Specialist at Medix Staffing SolutionsAR Collections Specialist at Medix Staffing Solutions