Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melinda Hitz

Enola,PA

Summary

Dynamic professional with a proven track record at UPMC and Rite Aid, excelling in patient service and team leadership. Expert in insurance verification and workflow optimization, I significantly enhance customer satisfaction and operational efficiency. Skilled in fostering patient confidentiality and effective communication, my approach consistently improves service delivery and team productivity.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

UPMC
Lemoyne, PA
07.2023 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.

Assistant Manager

Rite Aid
Enola, PA
10.2017 - 09.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.

Education

High School Diploma -

East Pennsboro High School
Enola, PA
06-1997

Skills

  • Medical filing
  • Appointment confirmation
  • Insurance verifying
  • Check-in coordination
  • System updates
  • Appointment scheduling
  • Patient confidentiality
  • Directing callers
  • Phone etiquette
  • Workflow optimization
  • Medical billing
  • Scheduling appointments
  • Patient follow-up
  • Customer service
  • Payment collection
  • Insurance verification
  • Verbal and written communication

References

References available upon request.

Timeline

Patient Service Representative

UPMC
07.2023 - Current

Assistant Manager

Rite Aid
10.2017 - 09.2023

High School Diploma -

East Pennsboro High School

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