MELINDA MASSEY
Bridgeton,NJ
Summary
Dynamic professional looking for seasonal work with many past years experience in retail, customer service, and retail management, extensive experience at Inspira Health Network, excelling in high-pressure environments. Proven ability in decision-making and active listening, ensuring effective emergency response and exceptional customer service.
Overview
14
14
years of professional experience
Work History
Dispatcher
Inspira Health Network
02.2023 - Current
- Coordinated emergency response efforts, ensuring timely dispatch of personnel and resources.
- Utilized advanced communication systems to relay critical information to field teams.
- Maintained detailed logs of all dispatch activities for compliance and reporting purposes.
- Collaborated with healthcare professionals to prioritize urgent cases effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Communications Operator
Inspira Health Network
12.2019 - 02.2023
- Operated multi-line phone systems to manage incoming calls and dispatch services efficiently.
- Trained new operators on protocols, systems, and effective communication strategies.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
Server
Dino's Restaurant
06.2011 - 12.2019
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu items and service standards.
- Coordinated with kitchen staff to ensure timely food delivery and presentation.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
Education
LICENSE - COSMETOLOGY EDUCATOR
EMPIRE BEAUT SCHOOL
Cherry Hill, NJ05-2003
License - Cosmetology
Cumberland County Vo-Tech
Rosenhayn NJ06-1997
Skills
- Customer service
- Retail Experience
- Decision-making
- Active listening
- Attention to detail
Timeline
Dispatcher
Inspira Health Network
02.2023 - Current
Communications Operator
Inspira Health Network
12.2019 - 02.2023
Server
Dino's Restaurant
06.2011 - 12.2019
LICENSE - COSMETOLOGY EDUCATOR
EMPIRE BEAUT SCHOOL
License - Cosmetology
Cumberland County Vo-Tech