Melinda Preiser
Jefferson Hospital Physical Therapy Office
Wrens,GA
38
years of professional experience
Motivated professional and knowledgeable office clerk offering over 30 years of experience in administrative support and customer service. Recognized for great time management, organization, prioritization, work ethic and communication skills.
Work History
Front Desk Receptionist
3 Years 7 Months- Scheduled appointments accurately using reservation software.
- Supported administrative tasks and document preparation.
- Completed data entry and filing to keep records updated for easy retrieval.
- Coordinated communication between patients and therapists, ensuring clear information exchange.
- Assisted with insurance verification and billing inquiries to facilitate patient services.
- Developed training materials for new receptionists, improving onboarding effectiveness.
Office Administrator
10 Years 6 Months- Responsible for entering new accounts, invoicing, accounts receivables and payables in the QuickBooks software.
- Engaged in customer consultations to guide product selection and address needs.
- Assisted customers with selecting appropriate products based on their preferences.
Provider Operations
10 Months- Handled deletions, additions, and changes from THO/Delegated entities in the Express software system.
- Assisted with updating and loading all new PPO and HMO providers’ demographics into the credentialing database.
- Supported additions, deletions, and changes regarding the provider’s demographics and contract information in the Express software system.
- Coordinated bulk provider mail outs for contract and credentialing applications, streamlining communication process.
- Enrollment/Underwriting
- Managed enrollment and underwriting processes.
- Assisted with working in an excel spreadsheet to configure the premium quotes for the renewal plan and optional plan for the existing members.
- Assisted with putting together the member policy renewal packets with Insurance cards to mail out.
Front Desk Clerk
1 Year 1 Month- Checked in all scheduled patients for 3 doctors, ensuring accurate collection of co-pays.
- Entered patient data into Visionary software accurately.
- Signed in patients using Dream software, verifying history and current information for accurate service delivery.
- Answers phones as well as makes reminder calls for scheduled appointments.
Office Administrator
7 Months- Executed data entry for Medicare and Medicaid using Health Trio Software, ensuring accurate record-keeping.
- Conducted thorough research of patient records to ensure insurance coverage compliance and identify potential duplication and fraud.
- Coordinated office operations to enhance workflow efficiency and productivity.
- Implemented filing systems to improve document retrieval and storage processes.
Educator
3 Months- Educated and motivated children ages 2-3 years through music, math, English, colors, and shapes.
- Developed engaging lesson plans tailored to diverse learning styles.
- Implemented innovative teaching strategies to enhance student engagement and retention.
Office Assistant
1 Year 11 Months- Answered 8 incoming phone lines, efficiently directing callers to appropriate departments.
- Sorted and distributed incoming mail to appropriate departments to identify and deliver, scanned mail, reprised some insurance claims, typed labels, letters and enveloped, and shredded old mail.
Receptionist
1 Year- Managed all incoming calls for a large advertising agency and addressed consumer complaints.
- Coordinated office supply inventory, ensuring timely ordering for efficient office operations.
- Prepared letters, reports, presentation binders, price sheets, and invoices for sales representatives, supporting sales efforts.
Rental Coordinator
10 Years- Coordinated rental vehicle inquiries and extensions, communicated with body shops on vehicle status, and managed data entry in ARMS (Automated Rental Management Systems) for efficient rental processing.
- Provided administrative support to office staff
- Answered multi-phone lines AND TRANSFERRED PHONE CALLS.
- Executed data entry on state forms for Florida, North Carolina, South Carolina, Tennessee, Alabama, and Georgia, along with manual typing of letters and checks to facilitate timely payments for rental vehicles and minor claims.
- Assisted with various clerical tasks and documentation
- Delivered files and new mail to adjusters and organized updates to claims, ensuring accurate record-keeping and timely processing.
Education
High School
Graduated in 1988
Skills
Customer service
Attention to detail
Data entry
Time management
Active listening
Accomplishments
I started a cabinet and countertop company over 25 years ago with my husband that we continue to run but on a much smaller scale now. When we moved to Georgia from Florida, I started a Freeze Dried candy company with my daughter just selling at a local market. We now have 4 permanent locations that sell our products.
Timeline
Front Desk Receptionist
Jefferson Hospital Physical Therapy Office
01.2023 - 08.2026Read More
Office Administrator
Custom Creations
06.2012 - 12.2022Read More
Provider Operations
Key Health Plans
08.2011 - 06.2012Read More
Front Desk Clerk
Premier OB/GYN
04.2008 - 05.2009Read More
Office Administrator
Citrus Health Care
09.2007 - 04.2008Read More
Educator
Creative World
04.2007 - 07.2007Read More
Office Assistant
Federated Insurance Company
01.2002 - 12.2003Read More
Receptionist
ADVO, Inc.
01.1999 - 01.2000Read More
Rental Coordinator
USAA (United Services Automobile Association)
01.1989 - 01.1999Read More
Leto High School
High School
Read More