Melinda Rios
Executive Assistant
Pharr,TX
Summary
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
34
34
years of professional experience
Work History
Executive Assistant
VAIL
Mcallen, Texas
08.2010 - Current
- Performs professional assistance work for agency administrators.
- Provides administrative and technical assistance to the agency's executive director or executive staff.
- Prepares minutes of meetings.
- Records inventory
- Prepares monthly, quarterly reports.
- Responsible for Program monthly billing reports
- Assists with staff on-boarding and off-boarding
- Assist all staff with technical problems, troubleshooting computer, printers, installing printers or software. Responded to emails and other correspondence to facilitate communication and enhance business processes.
Office Assistant
VAIL
McAllen, Texas
04.2005 - 08.2010
- Completed clerical tasks such as filing, copying and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Performed phone and reception duties.
- Proficient with Microsoft Office(WORD, Excel, Power Point, and Publisher
- Prepared correspondence, forms, and state documents.
- Schedule and coordinate sign language interpreters for appointments
Customer Service
Burger King
Patillas, Puerto Rico
10.2002 - 05.2005
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Provide customer with fast food service
- Clean restaurant and maintain areas clean.
- Help in kitchen area and work in fast pace environment
Customer Service Representative
Cingular Wireless Call Center
Ocala, Florida
09.2001 - 11.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Cash Office Associate
Kmart Corp
McAllen, Texas
10.1987 - 08.2001
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Performed daily account reconciliation and payroll verification to maintain daily records.
- Performed hourly pick-ups and readings for front end to monitor sales and revenue.
Education
High School Diploma -
Memorial High School
McAllen, Texas06.1988
Skills
- Visitor Greeting
- State Reporting
- Postage Meter
- Document Filing and Retrieval
- Call Routing
- Administrative Oversight
- Office Supplies and Inventory
- Meeting Agendas and Minutes
- Excel Spreadsheets
- Office Management Software
Languages
Spanish
Native or Bilingual
English
Full Professional
American Sign Language
Timeline
Executive Assistant
VAIL
08.2010 - Current
Office Assistant
VAIL
04.2005 - 08.2010
Customer Service
Burger King
10.2002 - 05.2005
Customer Service Representative
Cingular Wireless Call Center
09.2001 - 11.2001
Cash Office Associate
Kmart Corp
10.1987 - 08.2001
High School Diploma -
Memorial High School