Melinda Stevens
Panama City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
28
28
years of professional experience
Work History
CSR
Maximus
12.2016 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Maintained up-to-date knowledge of product and service changes.
Paraprofessional
Bay County Schools
09.2011 - 06.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
Cahier
Publix
11.2005 - 12.2007
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
Paraprofessional
Bay County Schools
08.2002 - 05.2005
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Admission Assistant
Shands at Live Oak
09.1996 - 08.1999
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Arts - Education
Charles County Community College
Waldorf, MD08-1994
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
Timeline
CSR
Maximus
12.2016 - Current
Paraprofessional
Bay County Schools
09.2011 - 06.2017
Cahier
Publix
11.2005 - 12.2007
Paraprofessional
Bay County Schools
08.2002 - 05.2005
Admission Assistant
Shands at Live Oak
09.1996 - 08.1999
Associate of Arts - Education
Charles County Community College
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