Melisa Alicajic Silahic
Peoria,Az
Summary
Dynamic retail leader with a history of driving team performance and guest satisfaction. Led a diverse team of 30, implementing coaching strategies that improved service quality and team cohesion. Adept in conflict resolution and operational management, ensuring safety and professionalism in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Service & Engagement Team Lead
Target
06.2020 - Current
- Led and supported a team of 30 employees, maintaining high standards for service, safety, and professionalism.
- Communicated business priorities to team members and held them accountable for service and operational expectations, ensuring alignment with goals.
- Fostered team morale and growth through targeted coaching, collaboration, and positive leadership.
- Supported team morale and growth through coaching, collaboration, and positive leadership.
- Provided strong guest service by identifying needs, answering questions, and resolving concerns.
- Used conflict-resolution and de-escalation skills to manage difficult situations and reach effective solutions.
- Maintained composure and organization in high-pressure situations, prioritizing guest and team member safety.
- Helped maintain accurate merchandising signage and store presentation during remodels and operational changes.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, Az04-2025
No Degree - Business
Glendale Community College
Glendale, Az05-2023
Skills
- Customer engagement
- Operational management
- Team leadership
- Strategic planning
- Conflict resolution
- Effective communication
- Reliability
LANGUAGES
English & Bosnian
Timeline
Service & Engagement Team Lead
Target
06.2020 - Current
Bachelor of Science - Business Management
Grand Canyon University
No Degree - Business
Glendale Community College