Melisa Conley
Lucedale,MS
Summary
Dynamic and results-driven Head Bartender with extensive experience at M&R Sport Lounge, excelling in staff training and inventory management. Proven track record in enhancing customer satisfaction through exceptional service and mixology expertise. Adept at cash handling and maintaining compliance with alcohol safety protocols, fostering a loyal clientele and a thriving bar environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Bartender
M&R Sport Lounge
10.2023 - Current
- Learned cocktail preparation techniques and bar safety protocols.
- Assisted in maintaining cleanliness and organization of the bar area.
- Supported inventory management by tracking supplies and ordering ingredients.
- Engaged with customers to provide excellent service and enhance their experience.
- Adapted quickly to new drink recipes and menu changes as needed.
- Developed knowledge of various spirits, wines, and beer selections for customer recommendations.
- Participated in training sessions to improve bartending skills and product knowledge.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Bartender/ Server
Scarlet Pearl Casino
09.2021 - 10.2023
- Crafted diverse cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels and reducing waste.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Collaborated with team members to maintain cleanliness and organization of bar area.
Bartender
Treasure Bay Casino and Hotel
07.2020 - 09.2021
- Crafted and served a diverse range of cocktails and beverages, ensuring quality and presentation standards.
- Managed bar inventory, tracking supplies and minimizing waste through efficient ordering processes.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Trained new bartenders on drink preparation techniques and customer interaction protocols to enhance team performance.
Bartender Supervisor
M&R Lounge
09.2017 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Applied Science
Mississippi Gulf Coast Community College
Gautier, MS05.2015
Skills
- Staff training and supervision
- Cash handling expertise
- Customer service excellence
- Inventory management
- POS system proficiency
- Cash register operations
- Communication skills
- Quality control standards
- Alcohol safety compliance
- Food safety procedures
- Mixology expertise
Certification
Serve safe
Timeline
Head Bartender
M&R Sport Lounge
10.2023 - Current
Bartender/ Server
Scarlet Pearl Casino
09.2021 - 10.2023
Bartender
Treasure Bay Casino and Hotel
07.2020 - 09.2021
Bartender Supervisor
M&R Lounge
09.2017 - 01.2020
Associate of Science - Applied Science
Mississippi Gulf Coast Community College
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