Melisa Keisler
Gaston
Summary
Accomplished Senior Construction Mortgage Loan Processor/Closer with a proven track record at First Community Bank, showcasing expertise in loan processing proficiency and exceptional communication skills. Achieved high customer satisfaction ratings by efficiently managing loan pipelines and fostering strong collaborations. Demonstrated mastery in construction closing coordination and problem-solving, significantly contributing to departmental success.
Overview
14
14
years of professional experience
Work History
Senior Construction Mortgage Loan Processor/Closer
First Community Bank
10.2017 - Current
- Handled any conditions sent from underwriting departments.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Communicated with originator and applicant concerning progress of loan file.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Maintained a high level of accuracy and professionalism while managing a large caseload of loans, consistently meeting or exceeding performance targets.
- Organized and prioritized multiple loan files simultaneously, maintaining strict deadlines to meet client expectations.
- Resolved issues efficiently during the pre-closing stage, minimizing delays and keeping transactions on schedule.
- Developed strong relationships with clients and real estate agents, fostering trust in the mortgage closing process.
Mortgage Appraisal Specialist
South State Bank
09.2010 - 09.2017
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
Education
No Degree -
University of South Carolina
Columbia, SCSkills
- Loan processing proficiency
- Strong communication skills
- Collaboration and teamwork
- Time management capabilities
- Fraud detection awareness
- Problem solving prowess
- Pipeline management experience
- Closing coordination mastery
- Processing procedures
- Document review
- File management
- Generating reports
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received Processor of the year from 2017 to 2023.
- Received award for the most loans processed for 2017-2023.
- Received award for most loans closed in 2023.
Timeline
Senior Construction Mortgage Loan Processor/Closer
First Community Bank
10.2017 - Current
Mortgage Appraisal Specialist
South State Bank
09.2010 - 09.2017
No Degree -
University of South Carolina
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