Melisa Maycumber
Orting,WA
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 10 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
10
10
years of professional experience
Work History
Lead Barista/Manager
Kassies Korner
Puyallup, WA
08.2012 - Current
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Product shopping and inventory
- Introduced and navigated a portable apple Ipad to run orders outside in order to cut wait time by 30%
Barista/cashier
Coffee Gallery
Haleiwa, HI
07.2010 - 09.2010
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up new sales displays each week.
Education
Bachelor of Arts - Teaching
Grand Canyon University
Phoenix, AZ11.2026
Dental Assistant - Dental Assisting
Pima Medical Institute
Renton, WA06.2009
Skills
- Multi-Line Telephone Systems
- Supply Inventory Control
- Multitasking and Time Management
- Schedule Management
- Professional and Courteous
- Microsoft Office Suite
- Verbal and Written Communication
- Strong Organizational Skills
- Critical Thinking
- Cash Drawer Management
Timeline
Lead Barista/Manager
Kassies Korner
08.2012 - Current
Barista/cashier
Coffee Gallery
07.2010 - 09.2010
Bachelor of Arts - Teaching
Grand Canyon University
Dental Assistant - Dental Assisting
Pima Medical Institute