Melisa Ramdhansingh
Kissimmee,FL
Summary
Dedicated Pharmacy Technician with expertise in medication dispensing and patient education. Strong communicator committed to delivering exceptional customer service and resolving conflicts effectively.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
Haines City, Florida
01.2023 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders using pharmacy management software effectively.
- Educated patients on medication usage and potential side effects clearly.
- Provided customer service by answering inquiries about medications and health products.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Managed inventory by restocking shelves and checking expiration dates.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Collaborated with peers to enhance team efficiency during busy periods., technicians and pharmacists to prioritize and complete orders.
- Maintained cleanliness and organization of the pharmacy work area consistently.
- Followed safety protocols to handle medications and hazardous materials properly.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Organized and maintained electronic and manual filing systems for prescriptions; both prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Customer Support Specialist
Orange Lake Resort
Kissimmee, Florida
11.2009 - 09.2012
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted guests with inquiries and resolved complaints efficiently.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Documented customer interactions in the support database for tracking purposes.
- Coordinated with departments to address guest needs and provide solutions.
- Maintained knowledge of resort amenities and services for guest assistance.
- Managed reservation systems to ensure accurate bookings and availability.
- Collaborated with team members to enhance customer service strategies.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Participated in team meetings to discuss strategies for improving customer experience.
Customer Service Cashier
Home Depot
Kissimmee, Florida
12.2003 - 11.2009
- Processed transactions accurately using point-of-sale systems.
- Operated cash registers to process payments for goods and services.
- Processed cash, credit, and returns in accordance with company policies to maintain transaction accuracy.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained clean and organized checkout areas for customer convenience.
- Welcomed customers at the store entrance and provided friendly customer service.
- Resolved customer complaints promptly to improve overall satisfaction and foster positive shopping experiences.
- Assisted customers with product inquiries and service requests.
- Provided product recommendations based on customer needs and preferences.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Recommended, selected, located, and obtained products to meet customer needs.
- Trained new cashiers on procedures and customer interaction techniques.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Assisted co-workers with daily tasks to facilitate efficient store operations and enhance team collaboration.
- Balanced cash drawers at the end of each shift.
- Counted tills at the beginning of the shift with start money and balanced and reconciled the register, reflecting financial discrepancies, refunds, and account deferrals.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Complied with all health and safety regulations while performing job duties.
Education
Associate of Science - Pharmaceutical Medicine
Publix Vocational Training
Haines City, FL01-2024
Skills
- Prescription processing
- Medication dispensing
- Prescription filling
- Pharmaceutical calculations
- Pharmacy software
- Inventory management
- Ordering and stocking medications
- Labeling accuracy
- Insurance reconciliation
- Data entry accuracy
- Point of sale systems proficiency
- Effective communication
- Patient education
- Conflict resolution
- Professionalism
- Pharmacy ethics
- Customer relationship management
Certification
- pharmacy technician license
Timeline
Pharmacy Technician
Publix Pharmacy
01.2023 - Current
Customer Support Specialist
Orange Lake Resort
11.2009 - 09.2012
Customer Service Cashier
Home Depot
12.2003 - 11.2009
Associate of Science - Pharmaceutical Medicine
Publix Vocational Training