Melisaa Sloat
Antioch,IL
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Cracker Barrell
Gurnee, IL
09.2025 - Current
- Greeted guests warmly, creating welcoming atmosphere upon arrival.
- Managed reservations and seating arrangements to optimize dining flow.
- Collaborated with servers and kitchen staff to ensure timely service.
- Assisted in training new hostesses on operational procedures and customer service standards.
- Resolved guest inquiries and concerns efficiently, enhancing overall satisfaction.
- Maintained cleanliness and organization of entrance area to uphold restaurant standards.
- Monitored wait times, providing accurate updates to guests for improved expectations management.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Food and Beverage Associate
Six Flags Great America
Gurnee, Illinois
03.2025 - 10.2025
- Provided excellent customer service to guests in a timely and professional manner.
- Resolved customer complaints in an efficient and friendly manner.
- Operated cash registers accurately and efficiently during peak business hours.
- Greeted customers upon arrival and took their orders promptly and courteously.
- Processed payments from customers using point of sale systems.
- Provided assistance to kitchen staff when needed for tasks such as dishwashing or prepping ingredients for meals.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Fulfillment Associate
Target
Pleasant Prairie, Wisconsin
12.2024 - 01.2025
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
- Monitored stock levels and notified supervisor when supplies needed to be replenished.
- Packed items according to customer's specifications and requirements.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
Associate
Amazon
Waukegan, IL
11.2021 - 11.2024
- Operated equipment such as scanners and scales correctly during checkout process.
- Trained new associates on store operations, policies, and procedures.
- Prepared merchandise for purchase or rental.
Cashier
Jewels Osco
Antioch, IL
07.2019 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Antioch Community High School
Antioch, IL05-2016
Skills
- Problem-solving abilities
- Organization
- Stock replenishment
- Time management abilities
- Product ordering
- Reliability
- Professionalism
- Exchange coordination
- Cash handling
- Effective communication
- Detail orientation
- Adaptability and resilience
- Flexible scheduling
- Reliability and punctuality
- Guest services
Affiliations
- pet lover
- book lover
- people person
- outgoing person
- Volunteer at many places
- Such as my high school library
- And food pantry
Education and Training
other,other
Timeline
Restaurant Hostess
Cracker Barrell
09.2025 - Current
Food and Beverage Associate
Six Flags Great America
03.2025 - 10.2025
Fulfillment Associate
Target
12.2024 - 01.2025
Associate
Amazon
11.2021 - 11.2024
Cashier
Jewels Osco
07.2019 - 11.2021
High School Diploma -
Antioch Community High School