Melissa Alonso
Miami
Summary
Dynamic and dedicated cashier with proven customer service skills at Publix, adept at fostering relationships to drive repeat business. Recognized for maintaining a balanced cash drawer and handling transactions with precision. Known for integrity and empathy, ensuring customer satisfaction and resolving issues effectively.
Overview
2
2
years of professional experience
Work History
Cashier
Publix
106 Ponce De León, Coral Gables , Fl 33135
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Associates - Business Administration
Miami Dade College
Miami, FLHigh School Diploma -
Coral Gables Senior High School
450 Bird Rd, Coral Gables, Fl 3314605.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cashier
Publix
01.2023 - Current
Associates - Business Administration
Miami Dade College
High School Diploma -
Coral Gables Senior High School