Melissa A. Moody
Brockton,MA
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations at an ambulatory surgical center. Experienced with managing business operations, leading teams, and driving strategic initiatives. Track record of fostering team collaboration and achieving operational excellence. Encouraging manager and a problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Pursuing full-time role that presents professional challenges.
Overview
24
24
years of professional experience
Work History
Business Manager
Boston Eye Surgery and Laser Center
Boston, MA
07.2021 - 10.2024
- Primary liaison between BESLC and Ophthalmic Consultants of Boston to ensure smooth communications on all matters related to patient service and office procedures
- Manage the front desk personnel to ensure a positive patient encounter and operational efficiency
- Ensure surgery center regulatory compliance with Federal, State, and Accreditation agencies
- Manage the administration of electronic medical records systems of surgery center
- Negotiate the purchase of all medical, pharmaceutical, and office supplies in accordance with purchasing policies and budgetary restrictions
- Communicate with Credentialing Coordinator to support the credentialing of surgeons, anesthesiologists, and CRNAs
- Responsible for hiring, training, and evaluations of employees
- Responsible for recommendations for salary increase, promotions and disciplinary proceedings of employees
- Responsible for the administration of continuing education and yearly training for all staff
- Monitors all financial activities including maintaining average days in account receivable at established levels
- Responsible for payroll for all BESLC employees
- Conduct regular staff meetings introducing new policies and procedures and general discussion of business operations
- Manage the file maintenance to ensure all medical records, licenses, and other required documentation exist and are in good order
- Responsible for overseeing the maintenance and housekeeping of the surgery center
- Ensure staff maintains professionalism, integrity, and confidentiality at all times
- Responsible prioritizing and adjusting schedules accordingly
- Responsible for accounts payable and receivable
Surgical Supervisor for Dr. Bradford J. Shingleton
Ophthalmic Consultants of Boston
Boston, MA
06.2011 - 07.2021
- Provided quality care to patients as well as referring doctors in an extremely fast paced environment
- Complete outreach and meetings with all referring doctors
- Performs hands-on patient counseling for surgical procedure
- Complete the doctors OR schedule in a timely manner
- Order all required lens and complete all required paperwork in the time frame set forth by BESLC
- Supervises a team of four employees
- Working directly with the BESLC and other surgical coordinators within the company to ensure adequate volume requirements were met
- Generate quarterly reports to ensure proper quality time management of surgical team
- Served as the primary point of contact for the doctor
Certified Ophthalmic Assistant
Ophthalmic Consultants of Boston
Boston, MA
04.2001 - 06.2011
- Provide support to doctors during clinic by completing all patient work ups per protocol
- Complete Topography, Keratometry, Applanation, Schirmer’s, Pachymetry and visual acuity testing on all patients
- Complete operative dictation for surgeon during surgery
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
- Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
Education
Certificate Of Technical Studies - Medical Assisting
Massasoit Community College
Brockton, MA06.1996
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Documentation And Reporting
- Business Development
- Customer Relationship Management
- Decision-Making
- Negotiation
- Customer Relations
- Operational leadership
- Operational Oversight
- Business Administration
- Employee Motivation
- Employee Scheduling
- Process Improvement
Systemsexperience
- EPIC
- Sage Intacct
- LMR
- ADP
- Word
- Virtual Committee
- Excel
- Healthstream
Timeline
Business Manager
Boston Eye Surgery and Laser Center
07.2021 - 10.2024
Surgical Supervisor for Dr. Bradford J. Shingleton
Ophthalmic Consultants of Boston
06.2011 - 07.2021
Certified Ophthalmic Assistant
Ophthalmic Consultants of Boston
04.2001 - 06.2011
Certificate Of Technical Studies - Medical Assisting
Massasoit Community College