Melissa Autry
Huntsville,AR
Summary
Very loyal and hard working. Easy going with years of customer service and leadership experience. I am looking for a position with a company that I will be able to be retire with.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
SUBWAY®Restaurants
Fayetteville, AR
11.2011 - Current
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved conflicts among employees in an effective manner.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new employees to perform duties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Some College (No Degree) - Office Administration
Eastern Oklahoma State College
Wilburton, OKSkills
- Restaurant operations management
- Purchasing and cost control
- Stable work history
- Adaptable
- Labor and food cost control
- Shift management
- Supervisory skills
- Employee schedule management
- Point of sale (POS) system operation
- Customer engagement
Timeline
Restaurant Manager
SUBWAY®Restaurants
11.2011 - Current
Some College (No Degree) - Office Administration
Eastern Oklahoma State College