Melissa Avila
Crown Point,IN
Summary
Knowledgeable Certified Medical Assistant with solid foundation in clinical procedures and patient care. Provided critical support in fast-paced medical environment, ensuring smooth operations and patient satisfaction. Demonstrated expertise in phlebotomy and EKGs, enhancing patient experience and workflow efficiency.
Overview
5
5
years of professional experience
Work History
Certified Clinical Medical Assistant
Advocate Medical Group- Pediatrics
03.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs, POCT, and other tests based on patient presentation in office.
Patient Service Representative
Advocate Medical Group
12.2021 - 12.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Used EPIC EMR to schedule appointments in all departments.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
Patient Service Representative
MyEyeDr.
12.2019 - 12.2021
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Certification - Medical Assisting
Herzing University Online
Wisconsin Dells, WI04-2024
Core 40 Diploma -
George Rogers Clark High School
Whiting, IN01.2011
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Medical terminology
- Eligibility determination
- Office administration
- Fluent in Spanish
- Routing lab results
- Team collaboration
- EMR (EPIC)
- Clinical documentation
- Medication administration
- Sterilization techniques
Timeline
Certified Clinical Medical Assistant
Advocate Medical Group- Pediatrics
03.2024 - Current
Patient Service Representative
Advocate Medical Group
12.2021 - 12.2023
Patient Service Representative
MyEyeDr.
12.2019 - 12.2021
Certification - Medical Assisting
Herzing University Online
Core 40 Diploma -
George Rogers Clark High School
Similar Profiles
Susan BockmanSusan Bockman
Family Nurse Practitioner at ADVOCATE MEDICAL GROUPFamily Nurse Practitioner at ADVOCATE MEDICAL GROUP
Quentin WalkerQuentin Walker
Patient Service Representative at Advocate Medical GroupPatient Service Representative at Advocate Medical Group
MICHELLE SOTOMICHELLE SOTO
Registered Medical Assistant at Advocate Medical GroupRegistered Medical Assistant at Advocate Medical Group