Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Babb

Lubbock,TX

Summary

Proactive FOH and Bar Manager with extensive experience in customer service, staff training, and bar operations. Skilled in inventory management, compliance with health and safety regulations, and creating innovative promotional strategies. Bringing strong leadership and organizational abilities to drive revenue growth and ensure exceptional guest experiences.

Professional hospitality leader with significant experience in managing high-energy bar environments.

Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.


Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.

Driven leader with strong problem-solving and customer service skills.


Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

5
5
years of professional experience

Work History

FOH and Bar Manager

Logan's Roadhouse
04.2023 - 11.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 30-40% improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Server And FOH Team Lead

Picosso's Mexican Restuarant
03.2020 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Bachelor of Science - Nursing

Valencia School of Nursing
Lexington KY
06-2000

Skills

  • Team Leadership
  • Staff Training
  • Health and safety
  • Training and mentoring
  • Responsible Alcohol Service
  • Bar Management
  • Staff Scheduling
  • Inventory Management
  • Organizational ability
  • Health codes compliance
  • Outgoing Personality
  • Inventory Control
  • Safety awareness
  • Issue Resolution
  • Customer Relations
  • Sales Promotion
  • Supply Ordering
  • Mixology expertise
  • Shift Scheduling
  • Supervisory Experience
  • Verbal and written communication
  • Service-oriented mindset
  • Vendor Management
  • Wine and liquor knowledge
  • Strategic Planning
  • Cost Control
  • Event Coordination
  • Foodservice management
  • Restaurant Management
  • Security Oversight
  • Wine and liquor expertise

Timeline

FOH and Bar Manager

Logan's Roadhouse
04.2023 - 11.2024

Server And FOH Team Lead

Picosso's Mexican Restuarant
03.2020 - 03.2023

Bachelor of Science - Nursing

Valencia School of Nursing

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Melissa Babb