Melissa Bankus
Holt,Michigan
Summary
Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
8
8
years of professional experience
Work History
Community Health Worker
CVS/ Aetna
01.2023 - Current
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring delivery of quality services to clients.
- Targeted specific community groups with wellness and disease management information.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Managed approximately 25-30 calls plus emails per day from members.
Customer Service Representative
Peckham
08.2022 - 01.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed approximately 40 calls per day from customers.
Direct Support Professional
McBride Quality Care
02.2022 - 03.2022
- Recorded status and duties completed in logbooks for management.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Home Health Aide
Home Care Alternatives
08.2021 - 01.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Utilized universal precautions and infection control principles in all aspects of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst healthcare team.
Phlebotomist
Sparrow
12.2020 - 06.2021
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Handled insurance verification tasks using Epic and Life Point to validate patient insurance information.
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Promoted a positive atmosphere within phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Temporary Employee
Manpower
11.2020 - 11.2020
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Temporary Employee- Factory
People Staffing Solutions
09.2019 - 01.2020
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Surface Prep Tech
Tecomet
10.2018 - 08.2019
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Product Assembler
Portland Products
09.2016 - 10.2018
- Participated in continuous improvement initiatives to enhance overall operational performance and reduce costs.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Completed tasks on time to meet quality and safety standards.
- Trained new assembly personnel on proper use of equipment.
- Packaged finished products, labeled boxes and stacked for shipment.
- Increased production output by implementing lean manufacturing techniques and reducing waste.
- Worked efficiently to minimize material and time waste.
- Recognized and reported defective material and equipment to shift supervisor.
- Assembled as many as 500 to 700 hinges each day.
Education
Some College (No Degree) - Psychology
Lansing Community College
Lansing, MICertificate of Completion - Phlebotomy
Lansing Community College
Lansing, MI12.2015
Skills
- Community Education
- Informational materials
- Microsoft Office proficiency
- Health Promotion
- Progress Monitoring
- Cultural Competency
- Critical Thinking
- Risk Prevention Education
- Motivational Interviewing
Timeline
Community Health Worker
CVS/ Aetna
01.2023 - Current
Customer Service Representative
Peckham
08.2022 - 01.2023
Direct Support Professional
McBride Quality Care
02.2022 - 03.2022
Home Health Aide
Home Care Alternatives
08.2021 - 01.2022
Phlebotomist
Sparrow
12.2020 - 06.2021
Temporary Employee
Manpower
11.2020 - 11.2020
Temporary Employee- Factory
People Staffing Solutions
09.2019 - 01.2020
Surface Prep Tech
Tecomet
10.2018 - 08.2019
Product Assembler
Portland Products
09.2016 - 10.2018
Some College (No Degree) - Psychology
Lansing Community College
Certificate of Completion - Phlebotomy
Lansing Community College
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