Melissa Baum
St. Petersburg,FL
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Permit Coordinator/ Office Manager
West Bay Energy LLC
09.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Reduced permit approval times by collaborating with various departments to expedite reviews and inspections.
- Prepared comprehensive reports on permit activities for management review, highlighting areas of success as well as challenges faced by the department.
Home Loan Specialist
PennyMac
05.2021 - 08.2021
- Worked closely with title companies to ensure all necessary documentation was obtained for successful closings.
- Checked loan documents for accuracy prior to closing.
- Collaborated with underwriters to expedite loan processing, ensuring timely closings.
Senior Case Manager-Lead Trainer/Supervisor of Operations
US Federal Contractor Registration
04.2015 - 04.2020
- Constructed case notes and registrations including data entry into Government contracting portals
- Trained newly hired top talent to fill key positions and maximize productivity.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Customer Service Insurance Verification Rep
Progressive Insurance
04.2012 - 02.2015
- Assisted approximately 60 customers daily with auto insurance account questions and changes
- Processed payments, offered discounts, and explained coverage
- Diligently worked with motor vehicle departments to verify insurance requirements regulations were met.
Education
Associate of Applied Science Paralegal Studies -
Harrison College
Indianapolis, IN12.2013
Skills
- Microsoft Office
- Customer Service
- Multitasking efficiency
- Schedule Management
- New Employee Training
- Coaching and Mentoring
- Problem-solving abilities
- Organizational Skills
- Adaptability and Flexibility
- Effective Communication
- Document Review
- Task Prioritization
References
- Joe Sardo 727-612-2235
- Desiree McElroy 843-437-2529
- Shane Kelley 941-468-9101
Timeline
Permit Coordinator/ Office Manager
West Bay Energy LLC
09.2021 - Current
Home Loan Specialist
PennyMac
05.2021 - 08.2021
Senior Case Manager-Lead Trainer/Supervisor of Operations
US Federal Contractor Registration
04.2015 - 04.2020
Customer Service Insurance Verification Rep
Progressive Insurance
04.2012 - 02.2015
Associate of Applied Science Paralegal Studies -
Harrison College
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