Highly talented and accomplished management professional with progressive experience in sales, marketing, and customer service. Proven ability to lead and direct successful sales- oriented businesses. Possess strong background in leasing sales with expertise in sales forecasting. Efficient and meticulous achiever equipped with strong people skills. Enjoys challenges, customer-oriented, and extremely effective in stressful situations.
Hi, I’m
MELISSA BENT
Jacksonville,FL
Summary
Overview
5
years of professional experience
1
Certification
Work History
Herron Real Estate
Realtor
12.2021 - Current
Job overview
- Communicated with clients to understand property needs and preferences.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Maintained connections with clients to encourage repeat business and referrals.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised clients on market conditions and property value for informed decision-making.
New York Life & NYLIFE Securities
Insurance Agent
05.2022 - 01.2023
Job overview
- Provide families and businesses with insurance-based protection products
- Respond to inquiries, provide rate estimates, and explain policy types and coverage information
- Write policies and assist customers in signing up for coverage, ensuring customers select policies that will meet their needs
- Offer advice and guidance and suggest packages that combine multiple insurance types for maximum savings and comprehensive coverage
- Also provide ongoing support and guidance for existing customers and may assist with filing of claims.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Conducted annual reviews of existing policies to update information.
South Oxford Management
Assistant Community Manager
02.2022 - 04.2022
Job overview
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
Contemporary Staffing
Customer Service Representative
12.2021 - 02.2022
Job overview
- Thoroughly and accurately answer questions about customers healthcare accounts
- Thoughtfully listen to customers’ needs and provide appropriate solutions
- Process customer orders accurately and efficiently
- Demonstrate a culture of ethical conduct, safety, and compliance
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Keller Williams Realty
Realtor
01.2021 - 12.2021
Job overview
- Communicated with clients to understand property needs and preferences.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advised clients on market conditions and property value for informed decision-making.
MAY Management Services
Administrative Community Assistant
03.2021 - 12.2021
Job overview
- Handles the routine daily work of a thriving Community Management office
- I assist assigned Community Association Managers, Clients and
- Homeowners with business details such as producing letters, maintaining files, and interfacing with customers by phone and in person.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
South Oxford Management
Assistant Community Manager
12.2017 - 08.2020
Job overview
- Quickly adapt and adhere to new policies and procedures
- Supervision of staff/vendors and assist in successfully overseeing day to day operations
- Exceptional leadership skills, including the ability to build and maintain relationships with co-workers, employees, residents, and service providers.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Implemented property management systems to support community and expertly handle diverse needs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Met with residents to gather information and develop effective solutions.
Skills
- Market and Competitive Analysis
- Onesite
- Purchase Agreements
- Yardi
- Leasing and Sales
- Fair Housing
- Property Tours
- Microsoft Office
- Strongroom
- House Showings
- SmartWebs
- Home Tours
- Online Platforms
- VMS
- Real Estate Practices
- Virtual Tours
Certification
Resident Insurance License 0215
Florida Department of Financial Services (DFS)
December 17, 2021
Jacksonville, FL
Sales Associate License
Department of Business and Professional Regulation (DBPR)
January 15, 2021
Jacksonville, FL
Timeline
Insurance Agent
New York Life & NYLIFE Securities
05.2022 - 01.2023
Assistant Community Manager
South Oxford Management
02.2022 - 04.2022
Realtor
Herron Real Estate
12.2021 - Current
Customer Service Representative
Contemporary Staffing
12.2021 - 02.2022
Administrative Community Assistant
MAY Management Services
03.2021 - 12.2021
Realtor
Keller Williams Realty
01.2021 - 12.2021
Assistant Community Manager
South Oxford Management
12.2017 - 08.2020
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