Melissa Berchtold

● Coordinated patient appointments for multiple providers, ensuring timely access to care

● Managed scheduling of new patient appointments, optimizing clinic workflow and patient intake

● Scheduling pre op/ hospital follow up appts/ and discharge appointments for patients

● Managing appointments for the Walk In Clinic

● Answering multi lined phones

● Provided detailed information about insurance options to patients

● Customer Service Representative

● Cash counts for cash drawers

● Supported children with behavioral and educational special needs through personalized one-on-one interactions

● Ensuring the safety of students and staff throughout the school day

● Collaborated with lead teacher and therapists to establish a safe, stable learning environment for students

● Fostered trusting relationships with students to enhance their learning success

● Assisting students with class work, hygiene, eating routines, and transitions throughout the school day

● Specially trained to ensure the safety of students when they are in crisis

• Monitored Welcome Center to maintain safety of staff and students at Maine entrance
• Facilitated safe entry and exit for all visitors, staff, and students
• Stationed at the Welcome Center of the school to ensure safety of staff and students at the Maine entrance of the school
• Supported students with learning disabilities in classroom to enhance participation in classwork and activities
• Assisting the lead teacher in the classroom to create success in the classroom for all students
• Developed engaging lesson plans aligned with state standards.

• Delivered exceptional customer service to enhance client satisfaction.
• Scheduled appointments and managed the front desk efficiently.
• Answered phone calls and addressed client inquiries promptly.
• Assisting Veterinarians and assistants with routine exams and surgeries
• Filling prescriptions
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• Updating and Organizing charts
• Operating Multi lined phones
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Processed patient records and maintained accurate filing systems.
• Managed billing processes and handled financial transactions securely.
• Scheduling appointments and surgeries

• Assisted clients with inquiries and concerns regarding their pets.
• Managed appointment schedules and coordinated client communications efficiently.
• Scheduling appointments, surgeries, and boarders
• Answered phone calls and addressed inquiries regarding services and procedures.
• Managed cash drawers and conducted cash counts for financial accuracy.
• Updating and Organizing charts
• Processed patient records using veterinary management software systems accurately.
• Welcomed clients and patients upon arrival at veterinary hospital, creating a positive first impression.
• Ensured cleanliness and organization of the reception area at all times.
• Handled billing and payment processing for pet care services provided.
• Managed incoming phone calls and provided accurate information regarding services and procedures to clients.
• Processed billing and payments for pet care services, ensuring accuracy and client satisfaction.

• Assisted customers with their needs to enhance satisfaction
• Interviewed and trained employees to enhance team skills and service quality
• Scheduling for the staff
• Performance Reviews
• Conducted daily inventory, cash counts, and ordered supplies to maintain stock levels and ensure operational efficiency
• Daily, monthly, year end paperwork
• Processing shipments into and out of the store
• Operating cash register/ cash counts
• Managed lease department operations at off-site location, ensuring adherence to company standards and customer satisfaction

• Guest Relations Manager
• Oversaw accounts payable functions to ensure accurate tracking and processing of all financial obligations.
• Handled accounts receivable tasks to ensure prompt collection of payments and maintain cash flow.
• Interviewing,training, and Scheduling for my department
• Facilitated performance reviews to enhance employee development and ensure alignment with company goals.
• Working together with other departments of the hotel including housekeeping, Sales Department, Restaurant and Maintenance
• Trained and supervised front desk staff to ensure excellent customer service.
• Coordinated room assignments and handled special requests from guests.
• Resolved guest complaints quickly and effectively to maintain satisfaction.
• Implemented procedures for efficient handling of reservations and cancellations.
• Tracked supply levels and ordered necessary items for the front desk.
• Maintained accurate records of guest interactions and transactions in the system.
• Managed guest check-in and check-out procedures, reservations, and payments.
• Managed reservations by answering calls, responding to emails and booking accommodations.
• Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
• Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.