Melissa Besig
Brewerton,NY
Summary
Legal professional with strong focus on administrative and clerical support for in a fast-paced environment. Skilled in managing legal documents, filing, coordinating schedules, and maintaining confidentiality. Team-oriented, adaptable, and driven by results. Known for reliability and effective communication, ensuring smooth operations and efficiently managing multiple tasks.
Overview
27
27
years of professional experience
Work History
Law Department Document Specialist
Office of the New York State Attorney General
06.2021 - Current
- Assist in the discovery process by obtaining records, court transcripts and assisting with drafting and executing subpoenas.
- Organize and maintain legal documents ensuring accuracy and compliance with state regulations.
- Develop templates for legal correspondence, improving consistency and reducing processing time.
- Manage case files, maintaining organization and accuracy throughout legal processes.
- Manage multiple high-priority projects concurrently, ensuring timely completion without compromising quality.
- Handle scheduling for attorneys, optimizing calendar efficiency and reducing conflicts.
- Monitor deadlines for court filings, ensuring timely submissions to avoid penalties.
- File documents with courts on behalf of attorneys.
- Create and print legal documents for attorneys to review.
- Complete data entry of legal documents into electronic filing systems.
- Manage restitution, invoices, and expense reimbursement requests.
- Provide service of process.
- Upload and organize data for FOIL requests.
Office Assistant 1
Upstate University Hospital
06.2021 - 06.2021
- Answer high volume of incoming calls in busy, fast-paced distribution center.
- Assist customers in timely manner by answering questions, responding to inquiries and handling telephone and in person requests.
- Enter customer details in Microsoft Access to track requests, document billing and confirm delivery of merchandise.
- Demonstrate ability to prioritize to meet high demands.
- Assist customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Resolve customer complaints and address special requests and needs.
- Adhere to company policies and scripts to consistently achieve quality standards.
- Remain calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Assist in maintenance of stock rooms, receive merchandise, unpack supplies and ensure adequate stock of medical supplies at all times.
- Effectively assemble critical kits and carts used for emergency medical procedures.
- Ensured compliance with hospital policies regarding confidentiality and data protection.
- Trained new staff on office protocols and administrative tasks to ensure smooth operations.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Sales Associate
Lake House Gifts
08.2012 - 01.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Responsible for all opening and closing procedures.
- Assisted in buying and ordering.
- Received and input merchandise into inventory management software.
- Prepared cash deposits with zero discrepancies.
Home Health Aide
Self Employed
05.2008 - 08.2012
- Traveled to client's home to provide healthcare services and promote continuity of care.
- Provided patient and family with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided patient with assistance in completing such tasks as toileting and bathing, effectively reducing daily burden on family members.
- Provided transportation to and from appointments.
- Assisted in administration of prescribed medications under direction of physician and family members.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with family members.
Certified Laser Technician
American Laser Centers
10.2007 - 10.2008
- Scheduled and confirmed appointments.
- Keyed client information into computer database and documented treatments while maintaining high level of confidentiality.
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Determined which products and procedures would be appropriate for each individual client.
- Performed cosmetic laser procedures.
- Provided post-treatment instruction and care.
- Performed general office duties (fax, email, phones).
- Assisted manager with daily clinic operations, including opening and closing procedures.
Department Manager
Walmart
09.1999 - 05.2008
- Provided excellent customer service in person and over phone.
- Assisted in interview and hiring process.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Identified and diminished performance gaps by coaching and supervising subordinates.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned and implemented sales goals.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Planned and executed floor moves, merchandise placement and overall sales set-up.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Education
Paralegal And Legal Studies -
Finger Lakes Community College
Canandaigua, NY12-2026
Associates of Applied Science - Criminal Justice
Cayuga County Community College
Auburn, NY12-2016
High School Diploma -
Homer Central High School
Homer, NY06-2000
Skills
- Case management
- Proficient in MS office
- Document preparation
- Attorney support
- File and records management
- Litigation support
- Court filing
- Calendar management
- Proofreading
- Discovery
- Data entry
- Travel arrangements
- Exceptional telephone etiquette
- Administrative support
- Legal terminology
Timeline
Law Department Document Specialist
Office of the New York State Attorney General
06.2021 - Current
Office Assistant 1
Upstate University Hospital
06.2021 - 06.2021
Sales Associate
Lake House Gifts
08.2012 - 01.2016
Home Health Aide
Self Employed
05.2008 - 08.2012
Certified Laser Technician
American Laser Centers
10.2007 - 10.2008
Department Manager
Walmart
09.1999 - 05.2008
Paralegal And Legal Studies -
Finger Lakes Community College
Associates of Applied Science - Criminal Justice
Cayuga County Community College
High School Diploma -
Homer Central High School