Melissa Biggs
Adolphus,KY
Summary
Detail-oriented office associate with expertise in data entry and customer service. Proven track record of streamlining processes to enhance customer satisfaction and improve operational efficiency.
Overview
13
13
years of professional experience
Work History
Office Associate/cashier
Foodlion Grocery Store
1224 Gallatin Rd
11.2020 - Current
- Trained new associates on store policies, customer service standards, and operational procedures.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction ratings.
- Resolved customer inquiries efficiently, boosting positive shopping experiences and loyalty.
- Monitored cash handling procedures to ensure accuracy during register transactions and end-of-day reconciliation.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
Teachers Assisstant
Community Action Of Southern Kentucky
Franklin, Ky
03.2014 - 10.2023
- Developed and implemented lesson plans aligned with curriculum standards.
- Fostered engaging classroom environments to enhance student participation and learning outcomes.
- Assessed student progress through evaluations and provided constructive feedback for improvement.
- Collaborated with parents and caregivers to support student development and address concerns.
- Mentored new teachers, sharing best practices and fostering professional growth within the team.
- Led initiatives to improve curriculum effectiveness, enhancing alignment with educational goals.
Education
High School Diploma -
Allen County Scottsville High School
Scottsville, KYSkills
- Data entry expertise
- Data entry
- Customer service
- Customer service
- File organization
- File organization
- Positive attitude
Timeline
Office Associate/cashier
Foodlion Grocery Store
11.2020 - Current
Teachers Assisstant
Community Action Of Southern Kentucky
03.2014 - 10.2023
High School Diploma -
Allen County Scottsville High School