Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Block

High Springs,FL

Summary

Adept at streamlining surgical coordination and financial processes, enhanced patient satisfaction and operational efficiency at UF Health Shand's Hospital. Leveraging strong communication and medical office expertise, successfully managed complex scheduling and insurance verifications, contributing to a notable improvement in pre-operative preparedness and post-operative care. Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment. Detail-oriented surgery scheduler well-versed in coding and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Surgical Coordinator

UF Health Shands
Gainesville, FL
01.2013 - Current

Revenue Cycle Representative

UF Health Shands
Gainesville, FL
01.2011 - 01.2013
  • Identified coding errors, corrected them, and resubmitted claims to payers as needed.
  • Provided customer service support by responding to inquiries from patients, physicians, and insurance carriers via telephone or email.
  • Completed weekly account reconciliations to identify discrepancies.
  • Utilized technology tools such as Excel spreadsheets or SQL databases to manage large volumes of data efficiently.
  • Worked with the team to ensure timely reimbursement of claims submitted to third party payers.
  • Developed strategies to reduce denials and improve overall collections performance.
  • Generated collection letters for delinquent accounts based on contractual agreements with insurers and payers.
  • Ensured compliance with HIPAA regulations regarding the protection of confidential information.

Financial Services Representative

UF Health Shands
Gainesville, FL
02.2007 - 01.2011
  • Maintained up-to-date knowledge of current economic conditions and their impact on the markets.
  • Researched and evaluated clients' financial objectives and risk tolerance levels.
  • Demonstrated understanding of and adherence to federal and state regulations for financial aid.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Collaborated with team members to develop and implement innovative financial solutions.
  • Maintained up-to-date knowledge of financial markets, economic trends, and regulatory changes.
  • Processed credit card payments over the phone using a secure payment gateway system.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Followed up on denied claims in order to maximize reimbursements from third party payers.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Maintained accurate records of all transactions for auditing purposes.
  • Screened patients for eligibility for state, local and federal assistance programs.

Education

High School Diploma -

Newberry High School
Newberry, FL
08.1995

Skills

  • Medical office experience
  • Surgical procedures
  • Medical terminology proficiency
  • HIPAA compliance
  • Insurance pre-certifications
  • Problem-solving
  • Computer proficiency
  • Time management
  • Adaptable and flexible
  • Critical thinking
  • Medical billing
  • Healthcare compliance
  • Postoperative follow-up
  • Preoperative preparation
  • Professionalism and confidentiality
  • Patient coordination
  • Data entry proficiency
  • EMR updating
  • Maintaining confidentiality
  • EHR systems expertise
  • Pre-authorization management
  • Copay collecting

Certification

Notary

Timeline

Surgical Coordinator

UF Health Shands
01.2013 - Current

Revenue Cycle Representative

UF Health Shands
01.2011 - 01.2013

Financial Services Representative

UF Health Shands
02.2007 - 01.2011

High School Diploma -

Newberry High School
Melissa Block