Melissa Boger
Summerville,SC
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
14
14
years of professional experience
Work History
Referral Specialist/Call Center Representative
Roper St. Francis Hospital
Ladson, South Carolina
06.2024 - Current
- Maintained accurate and up-to-date patient records, including referral status and follow-up information.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
Remote Support Specialist
Hallmark Healthcare Solutions
Hauppauge, New York
06.2023 - 05.2024
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Nurse Assistant/Psychiatric Technician
Atrium Healthcare
Kings Mountain, North Carolina
01.2021 - 01.2023
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Certified Clinical Hemodialysis Technician
Fresenius Medical
Kings Mountain, North Carolina
01.2014 - 12.2021
- Calculated and adjusted dialysis machine settings based on patient prescriptions.
- Observed infection control policies at all times when interacting with patients or handling medical equipment.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
Anesthesia Technician
Prisma Health
Greenville, SC
01.2011 - 12.2014
- Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
- Performed CPR in crisis situations under direction of doctor in charge until anesthesiologist arrived.
- Supported patients with proper positioning for spinals and epidurals to enhance success and minimize risks.
Education
High School Diploma -
Westside High School
06-2001
Skills
- Patient record management
- Regulatory compliance
- Referral process education
- Data entry accuracy
Timeline
Referral Specialist/Call Center Representative
Roper St. Francis Hospital
06.2024 - Current
Remote Support Specialist
Hallmark Healthcare Solutions
06.2023 - 05.2024
Nurse Assistant/Psychiatric Technician
Atrium Healthcare
01.2021 - 01.2023
Certified Clinical Hemodialysis Technician
Fresenius Medical
01.2014 - 12.2021
Anesthesia Technician
Prisma Health
01.2011 - 12.2014
High School Diploma -
Westside High School