MELISSA BRADFORD
Georgia Carolina Orthopedic
Evans,GA
14
years of professional experience
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Work History
Front Desk Receptionist
3 Years 3 Months- Enhanced patient experience by providing exceptional customer service and support.
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Collaborated with healthcare providers to streamline communication and improve patient care.
- Maintained accurate medical records and ensured compliance with HIPAA regulations.
- Implemented office organization strategies that reduced wait times and improved patient satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and a welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected deposits, fees, and payments.
Assistant Manager
5 Years 10 Months- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to enhance productivity and ensure operational efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Organized schedules and workflows to optimize shift coverage and meet business demands effectively.
- Recruited and hired qualified candidates to fill open positions and verified references prior to employment.
- Developed and implemented training processes for new hires while supervising department managers, shift leads, and production personnel to strengthen team capabilities.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Recruited and hired qualified candidates to fill open positions and verified references prior to employment.
- Worked closely with customers to understand needs and resolve diverse issues.
- Supervised and motivated a team of 20 employees to enhance performance and teamwork.
Medical Assistant
1 Year 9 Months- Administered medications and injections per physician directives, maintaining compliance with protocols.
- Assisted healthcare providers in patient examinations and procedures, ensuring comfort and safety.
- Collected and documented patient medical histories accurately for comprehensive care planning.
- Managed patient scheduling and follow-ups, enhancing office workflow efficiency.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Recorded vital signs and medical history for patients.
- Educated patients on weight loss programs and wellness strategies, fostering adherence to treatment plans.
Sales Associate
1 Year 1 Month- Greeted customers and worked to determine their needs in a professional and enthusiastic manner.
- Collaborated with team members to ensure day-to-day tasks were met with precision and in a timely manner.
- Utilized proper selling techniques and product knowledge to provide the best customer service possible.
- Worked to keep products organized and well stocked.
- Followed all store protocols and safety regulations.
- Handled check-out transactions and returns with accuracy.
- Performed miscellaneous duties as assigned.
Education
High School Diploma
Skills
Patient Scheduling
Appointment scheduling
Office Operations
Office organization
Customer service
Patient Interaction
Time management
Attention to detail
Organization
Issue resolution
Communication skills
Listening skills
Telephone etiquette
Team collaboration
Training programs
Performance Evaluations
Adaptability
Timeline
Front Desk Receptionist
Georgia Carolina Orthopedic
05.2023 - CurrentRead More
Assistant Manager
Perfect Health Urgent Care and Medical Weight Loss
05.2016 - 03.2022Read More
Medical Assistant
Bee Healthy Medical Weight Loss And Wellness
07.2014 - 04.2016Read More
Sales Associate
Cudos2U
09.2012 - 10.2013Read More
Greenbrier High School
High School Diploma
Read More