Melissa Bravo-Alfaro
San Jose,CA
Summary
Detail-focused optician known for productivity and efficiency in task completion. Possess strong skills in lens fitting, frame adjustment, and customer service, ensuring optimal vision care solutions for each client. Excel in communication, problem-solving, and time management to enhance patient satisfaction and streamline operations.
Overview
5
5
years of professional experience
Work History
Optician
East Hills Vision Care
San Jose, CA
07.2024 - Current
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Processed payments for products purchased by customers.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Greeted patients warmly upon arrival at office or store location.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Verified finished lenses ground to prescription specifications.
Waitress
Holders Country INN
Cupertino, CA
11.2019 - 06.2022
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Trained new employees to perform duties.
Education
High School Diploma -
Yerba Buena High School
San Jose, CA06-2018
Phlebotomy
Institution For Business And Technology
Milpitas, CASome College (No Degree) - Psychology
De Anza College
Cupertino, CASkills
- Display building
- Order preparation
- Insurance verification
- Customer service
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Optician
East Hills Vision Care
07.2024 - Current
Waitress
Holders Country INN
11.2019 - 06.2022
High School Diploma -
Yerba Buena High School
Phlebotomy
Institution For Business And Technology
Some College (No Degree) - Psychology
De Anza College
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