Melissa Breland
Hemingway,SC
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Also skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. I'm also a strategic planner and analytical problem solver with demonstrated record of retail success. I'm very dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Store Manager
Young's Food Store
Hemingway, SC
07.2021 - 11.2024
- Prepared staff work schedules and assigned team members to specific duties.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Making sure there's no shortage in Cigarettes and Lottery.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Developed strategies to maximize sales and profitability.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Resolved customer complaints in a timely manner.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Store Manager
Circle K
Hemingway, SC
10.2015 - 07.2021
- Prepared staff work schedules and assigned team members to specific duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Developed strategies to maximize sales and profitability.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Resolved customer complaints in a timely manner.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed regular price checks to ensure competitive pricing.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated and maintained store signage and displays.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Conducted daily store operations, including opening and closing procedures and cash handling. Make sure there wasn't any shortage in Cigarettes and Lottery
Education
High School Diploma -
Hemingway High School
Hemingway, SC05-2004
Skills
- Operational budgeting
- Promotional planning
- Hourly shift management
- Store operations oversight
- Supply ordering
- Inventory control
- Systems and software expertise
- POS systems
- Problem-solving
- Verbal and written communication
- Retail inventory management
- Employee training
- Friendly and positive
- Goals and performance
- Sales analysis
- Sales promotions
- Loss prevention
- Store opening and closing procedures
- Operations
- Pricing strategies
- Vendor management
- Payroll management
- Bank deposit procedures
- Cash management
Timeline
Store Manager
Young's Food Store
07.2021 - 11.2024
Store Manager
Circle K
10.2015 - 07.2021
High School Diploma -
Hemingway High School