Melissa Brown
Pine Bluff,AR
Summary
Versatile and dynamic professional with a proven track record in front desk operations and patient relations, honed at White Hall Family Medicine and other notable organizations. Excelled in HIPAA compliance and fostering teamwork, significantly enhancing office efficiency. Skilled in EMR/EHR systems, demonstrating adaptability and a commitment to excellence in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
White Hall Family Medicine
White Hall, AR
06.2020 - 12.2024
Packer
Jr Brown Moving Inc
09.2019 - 06.2020
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Loaded items onto conveyor belts and pallets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved team collaboration through effective communication and coordination with coworkers.
Medical Receptionist
Arkansas Cardiology Consultants
Pine Bluff, AR
05.2015 - 09.2019
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Office Assistant
Browns Moving and Storage
Pine Bluff, AR
05.2005 - 05.2015
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Processed sensitive data securely while fulfilling various administrative responsibilities.
Education
Certificate Of Technical Studies - Pharmacy
Ultimate Medical Academy
Clearwater, FL05.2014
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- EMR / EHR
- Medical charting
- Mail management
- Cash handling
- Collaboration and teamwork
- Adaptable and flexible
Timeline
Medical Receptionist
White Hall Family Medicine
06.2020 - 12.2024
Packer
Jr Brown Moving Inc
09.2019 - 06.2020
Medical Receptionist
Arkansas Cardiology Consultants
05.2015 - 09.2019
Office Assistant
Browns Moving and Storage
05.2005 - 05.2015
Certificate Of Technical Studies - Pharmacy
Ultimate Medical Academy